---
title: "NuVu: ProStix has stopped printing via NuVu"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31115961/NuVu%3A%20ProStix%20has%20stopped%20printing%20via%20NuVu"
format: markdown
---
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| <span style="color: #003366">**PROBLEM:**</span> | ProStix has stopped printing via NuVu |
| <span style="color: #003366">**CAUSE:**</span> | When printing from ProStix, the user selects the NuVu Printer, via Other Printer or Default printer and nothing prints. |
| <span style="color: #003366">**SOLUTION:**</span> | <span style="color: #333333">To resolve this issue, you need to be logged in as a System Administrator then perform the following:</span><br><span style="color: #333333">1. From the </span>**<span style="color: #333333">Windows NuVu Server</span>**<span style="color: #333333"> select </span>**<span style="color: #333333">'Start'</span>**<span style="color: #333333"> then</span>**<span style="color: #333333"> 'Programs'</span>**<span style="color: #333333"> then</span>**<span style="color: #333333"> 'Administrative Tools'</span>**<span style="color: #333333"> then</span>**<span style="color: #333333"> 'Services'.</span>**<br>2. Highlight** 'NuVu FTP Service'** then Action then** 'Restart'.**<br>> Macro (nested-table) |
| <span style="color: #003366">**FOR FURTHER INFORMATION REFER TO:**</span> | Not Applicable |
| **<span style="color: #003366">IF THIS FAQ DOESN’T RESOLVE YOUR</span>****<span style="color: #003366"> ISSUE:</span>** | Contact <span style="color: #003366">[<u>Sterland Support</u>](https://sterlandsupport.atlassian.net/wiki/pages/createpage.action?spaceKey=CS&title=Sterland%20Support)</span>. |