---
title: "Nuvu Query Error Msg: 'Can't connect to server'."
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31115862/Nuvu%20Query%20Error%20Msg%3A%20'Can't%20connect%20to%20server'."
format: markdown
---
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| <span style="color: #003366">**ERROR MESSAGE:**</span> | <span style="color: #333333">Nuvu Query is showing an error: 'Can't connect to server'. </span>  
<span style="color: #333333">We run ProStix with a BulletProof VPN connection & Nuvu Query is not connecting. How do I fix this?</span><br>![image](media://20750a11-6e2a-4269-8edd-70203969dffe) |
| <span style="color: #003366">**SOLUTION:**</span> | If you are running ProStix Smart Store (also known as SBE: Small Business Edition) and you connect to ProStix via BulletProof, you may have lost a VPN connection to the BulletProof server.    
This will require the connection to be re-established.  
   
To re-establish the session, please follow the instructions at this URL on the<span style="color: #000000"> </span>**ProStix Query Server**.  
[Bulletproof VPN: How do I check and reconnect the Bulletproof VPN?](https://sterlandsupport.atlassian.net/wiki/spaces/PROSTIXV48DOC/pages/31112510) |
| <span style="color: #003366">**FOR FURTHER INFORMATION REFER TO: **</span> | Not Applicable |
| **<span style="color: #003366">IF THIS FAQ DOESN’T RESOLVE YOUR ISSUE: </span>** | Contact <span style="color: #003366">[<u>Sterland Support</u>](https://sterlandsupport.atlassian.net/wiki/pages/createpage.action?spaceKey=CS&title=Sterland%20Support)</span>. |