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title: "PDA Device - Nothing scans. Scanning laser does not activate"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31115841/%EF%BB%BFPDA%20Device%20-%20Nothing%20scans.%20Scanning%20laser%20does%20not%20activate"
format: markdown
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| <span style="color: #003366">**PROBLEM:**</span> | PDA device - Nothing scans. Scanning laser does not activate. |
| <span style="color: #003366">**CAUSE:**</span> | Unknown. |
| <span style="color: #003366">**SOLUTION:**</span> | To resolve this issue, perform the following:<br>1. On the PDA go to the ‘**Start menu**’ then ‘**Programs**’ then ‘**Tools**’.<br>![image](media://724e30b4-5ff4-4c81-b008-466eee70e23d)<br>2, Double click on the ScanWedge icon. This should then display on the task bar at the bottom of the screen.<br>![image](media://97c38d14-e53d-439d-b985-9064e757c1f6) |
| <span style="color: #003366">**FOR FURTHER INFORMATION REFER TO:**</span> | [PDA User Guide](https://sterlandsupport.atlassian.net/wiki/spaces/PROSTIXV48DOC/pages/31100253) |
| **<span style="color: #003366">IF THIS FAQ DOESN’T RESOLVE YOUR</span>****<span style="color: #003366"> ISSUE:</span>** | Contact <span style="color: #003366">[<u>Sterland Support</u>](https://sterlandsupport.atlassian.net/wiki/pages/createpage.action?spaceKey=CS&title=Sterland%20Support)</span>. |