--- title: "Searching methods for Order Enquiries" canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31102369/Searching%20methods%20for%20Order%20Enquiries" format: markdown --- This option allows you to enquire upon orders, credit notes, current quotes and expired quotes by transaction number or by customer number. From the ProStix 'Main Menu' select 'Sales Order Processing', then 'Order Enquiry'. The first screen allows you to determine the first level of your enquiry. Find by Number To select and enquire upon order type transactions by transaction number, perform the following: 1. From the ProStix Main Menu select 'Sales Order Processing ', then 'Order Enquiry ', then 'Find By Number' . 2. The 'Find by No.' screen prompts you to enter the required transaction number, or to search. You can choose between O (Orders), Q (Quotes) or B (Both). 3. The next screen displays a list of available transactions for the selected criteria. 4. Select the required transaction, then select . The details of the selected order are displayed on the screen and lists product by product. 5. There are three further enquiries that can be made on this transaction by using any of the following function keys: 6. (Costs) provides details product by product of: 7. (Purchase Orders) d isplays any Purchase Order details per product: 8. Quantity Total . Displays details of the quantity on the transaction, the quantity supplied to the customer and the balance of the order to be supplied. Find by Customer To select and enquire upon order transactions by customer number, perform the following: 1. From the ProStix Main Menu select 'Sales Order Processing ', then 'Order Enquiry ', then 'Find by Customer' . An alphabetical list of all key words contained in customer accounts is displayed. 2. You can toggle this list to sort this by account number or customer name by pressing the on your keyboard. 3. If you know the customer's account number, select , then type the customer number. 4. Once you have located the customer, a list of all quotes, unreleased orders and credits for the selected customer is displayed. 5. Select the required transaction and select . Find by Cust Order Number To locate a transaction by typing the customer's reference or display a list of transaction/s for a customer that have their reference number, perform the following: 1. From the ProStix Main Menu select 'Sales Order Processing ', then 'Order Enquiry ', then 'Find by Customer Order No.' . 2. You are prompted to type the ' Customer Number' and the ' Customer Order Number' . Select (Search) if required. 3. A list of all orders with a customer reference for that customer is displayed. Expired Quotes To display all expired quotes in numerical order, perform the following: 1. From the ProStix Main Menu select 'Sales Order Processing ', then 'Order Enquiry ', then 'Expired Quotes' . 2. Select required Branch. A n 'Expired Quotes' screen is displayed. 3. After selecting a quote, the product detail screen is displayed. 4. Use the < F7> Cost key to display the following details: Original Quotes If a quote has been converted to an order, a copy of the original quote is stored and can be retrieved by selecting the option Original Quote. This can be useful if there is any dispute between the order and the quote. From the ProStix Main Menu select 'Sales Order Processing ', then 'Order Enquiry ', then 'Original Quotes' . This is only an Enquiry program and no maintenance of the transaction can be performed. Select required Branch. A n 'Original Quotes' screen is displayed . After selecting a quote, the product detail screen is displayed. Lost Quotes The Order Enquiry program option for 'Lost Quotes' only displays those quotes that were deleted with a 'Lost' reason, to view this process, perform the following: 1. From the ProStix Main Menu select 'Sales Order Processing' , then 'Order Enquiry' , then 'Lost Quotes' . Selecting this option prompts for a Branch to view quotes for. 2. After selecting the branch a list of lost Quotes is presented in a browser screen. 3. If is selected on a lost quote from within the browser screen, it allows you to enquire on the quote details. Delivery Locations When generating a list of open orders in delivery location sequence, only orders that have been allocated a delivery location are displayed. You are then prompted with your printing/viewing options. For more information on each of the available spooler options, refer to Printing Options . Information on the report is as follows: Note: When sent to a printer, the customer name also appears on the report.