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title: "Diary Notes and Follow Up"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31101352/Diary%20Notes%20and%20Follow%20Up"
format: markdown
---
Diary Notes A diary note is a short message about the customer that can function as a reminder to take some action in relation to that customer. For example, a customer may have promised to pay an account by a certain date. If that commitment is recorded in a diary note with the promised date set as a follow up date, the Credit Department can be alerted to the account on the given date.   Diary Follow Up This option prints a list of all the customer diary notes for a selected follow-up date. The report can be run on a daily basis and forwarded to the Credit Manager to follow-up any expected payments by customers with overdue accounts.