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title: "Reversing Payments"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31101205/Reversing%20Payments"
format: markdown
---
Goal: In this lesson you will learn how to reverse payments received from customers. Payments received from customers can sometimes be posted to the wrong customer account or sometimes the customer's cheque can be dishonoured at the bank. This results in the need to reverse the payment that had been processed.  These payment reversals are processed in 'batch mode' meaning that all reversals can be keyed in, balanced and verified, then posted all at once as a total.    Steps: 1. From the  'Main Menu'  select options -  'Accounts Receivable' - 'Transaction Processing' - 'Enter Transactions' .   2. Press/click <F6> if  creating a new batch . Select  'Cheque Reversals'  as the type of batch.   3. If adding to an existing batch, type in the batch number. This will bring up the  batch options  window. Select  'add mode' .    4. Enter the customer number or  search  for the customers whose payment is to be reversed.   5.If the payment being reversed was for a  Balance Forward Customer , key in the cheque number and payment amount that you wish to reverse. (These are not validated on a balance forward customer). Age the payment reversal to the appropriate age.   6. If the payment being reversed was for an  Open Item Customer , key in the cheque number and amount of the original payment. The system will allocate the payment reversal to the same invoices that the original payment was allocated to.   7. When finished press/click <F4> to go back to the batch screen, verify the batch is correct and mark it as 'complete'.   8.  Note:  These transactions will not appear on the customer's account until the batch is posted.   Review: You can now:  · Reverse payments received from Open Item and Balance Forward customers.