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title: "Leaving Payments Unallocated"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31101195/Leaving%20Payments%20Unallocated"
format: markdown
---
Goal: In this lesson you will learn how to leave debtors payments received at your store's counter against the customer account unallocated. If you wish to leave some part of the customer payment so that it is not allocated to any of the invoices showing for the customer account then this may be done by using the <F6> (Un-alloc) function.  You may need to leave the payment amount unallocated for either of the following reasons:  If a customer is paying for an invoice that has not yet been processed, i.e. it has not yet appeared in the customer account  or If you have a full or part payment that does not match up with any of the outstanding invoices but you still need to deduct the amount from the customers account balance.    Steps: 1.To use this facility, key the payment details at the top of the screen as normal and press <Enter>. Then press/click <F6> (Un-alloc) to bring up a screen with the following fields:  2. The next screen will prompt you to key the unallocated amount:  Amnt Allocated:  Key the unallocated payment.  Discount Taken:  Key any discount taken.  Reference:  Key an appropriate reference number or the pending invoice number.    Review:   You can now:  · Use the <F6> facility to Un-allocate debtors payments received at your store's counter for Open Item and Balance Forward Customers.