---
title: "Credit Claim via New Return"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31100550/Credit%20Claim%20via%20New%20Return"
format: markdown
---
When selecting 'New Return' in Returns and Credit Requests  ('Purchasing   & Receipting'  then  'Returns   & Credit Requests'  then  'New Return')  the operator is prompted for additional claim information (see screen layout below) after typing in the shipping details.  If the 'Original P/O' typed in shipping details has only a single receipt then the receipt number defaults to that and not require entry. If there are multiple receipts then prior to the additional screen displaying, a list of the purchase order receipts appear for the operator to select from. That receipt number is placed in the Receipt Number field on the screen. The operator can also choose to select no previous Purchase Order as is the case with returns now.  Only those fields displayed in  RED  are updateable.  On completion of this screen the operator moves on to the 'Reason for Claim' and 'Supplier Action' selections.  After this the credit claim product entry screen to add products. It looks much like the existing Delivery Problem entry.  On exit from the detail entry screen, the operator is taken to the 'Receipts Return Header' screen which looks very similar to the existing 'Returns and Credit' screen. At this point the operator can complete the claim by selecting the 'Release Claim' option. See 'Releasing a Receipt Claim' below.  With the SCC feature enabled a new Credit Claim is created whenever the user creates a new return. The user should create the return as they normally would. After they have entered the Shipping Details theyare prompted for additional information regarding the Credit Claim. If they are crediting a purchase order that has several receipts they will be prompted to select the receipt they wish to credit.  After the user has selected the receipt (or if there is only a single receipt), they are presented with the new claim screen.  If the claim is being raised for a supplier that has a creditor, the correct creditor code is shown. When the claim is approved through CIA the credit note is raised for the creditor if one is set.