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title: "AR: How do I process a Debtors Account Adjustment?"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31100492/AR%3A%20How%20do%20I%20process%20a%20Debtors%20Account%20Adjustment%3F"
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| **QUESTION:** | AR: How do I process a Debtors Account Adjustment? |
| **ANSWER:** | From time to time It may be necessary to adjust a Debtors Account Balance. This could be due to a payment that was processed to the wrong account and needs to be transferred to the correct account, or a disputed charge like interest that needs to be adjusted off to a General Ledger account.
To process a Debtors Account adjustment, perform the following:
1. From the **ProStix Main Menu** select **'Accounts Receivable'** then **'Transaction Processing'** then** 'Enter Transactions'**.
2. Select the relevant Company if appropriate.
3. Select** ** to add a **'New Batch'** then type in the required **'Batch Date'** then select ****.
4. From the Options screen, select** 'Adjustments'** then type in the required customer number or select **** to search.
i. If the adjustment is to transfer an amount of money from one customer to another customer, type in or select **** to search the **'Customer No.'** then type in or select **** to search the **'To Customer'**.
> Macro (nested-table)
ii. If the adjustment is to transfer an amount of money from one customer to a General Ledger account, type in or select **** to search the **'Customer No.'** then type in the required G/L Account in the '**or G/L Account**' field.
*Note*: Type a **'Reference'** for the general ledger posting then the** 'Analysis Code'** if required.
iii. Select to proceed.
> Macro (nested-table)
5. Type in the** 'Adjust Amount'** then the **'GST Adjustment'** amounts to be adjusted as it would appear on the customer account.
*Note*: If reducing the customer debt, type a negative amount.
> Macro (nested-table)
6. Allocate the adjustment to the appropriate invoices by selecting** ** on the required Invoice then type in the Amount to be **'Alloc.'** then **** to age.
*Note*: When completed the** 'To be Allocated'** should be balanced (for example equal 0.00) before you can exit.
> Macro (nested-table)
7. When finished select **** twice till you reach the **'Current Batches'** screen then type the Batch No. into the** 'Enter Batch No.'** field, then select ****.
8. From the** 'Options' **screen select** 'Complete Batch'.**
> Macro (nested-table)
9. From the **ProStix Main Menu** select **'Accounts Receivable'** then **'Transaction Processing'** then** 'Post Transactions'** then** 'Post Transactions'**.
10. Type in the **'From Batch No.'**,** **the** 'To Batch No.' **then select** 'A' **for adjustments in the '**Pay/Adj/Inv**' field. |
| **FOR FURTHER INFORMATION REFER TO:** | [Accounts Receivable User Guide](https://sterlandsupport.atlassian.net/wiki/spaces/PROSTIXV48DOC/pages/31101408) |
| **IF THIS FAQ DOESN’T RESOLVE YOUR**** ISSUE:** | Contact [Sterland Support](https://sterlandsupport.atlassian.net/wiki/pages/createpage.action?spaceKey=CS&title=Sterland%20Support). |