--- title: "Cash Outs, No Sales Dockets & Crash Recovery" canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31100043/Cash%20Outs%2C%20No%20Sales%20Dockets%20%26%20Crash%20Recovery" format: markdown --- Cash Outs Cash Outs are are only available if the 'PosCashOut' flag is set to ' Yes' . 1. From the ProStix Main Menu , select ' Point of Sale' , then 'Till Operations' , then ' No Sale ', then ' EFTPOS Cash Out '. 2. When the option for Cash Out is selected, a window appears prompting for a Cash Out amount to be entered. 3. After entering the requested amount of Cash, select or to proceed with the transaction. This invokes the Ingenico PIN pad and normal EFTPOS functions now take place. No Sale Dockets A POS Docket prints when a No-Sale option is taken that affects the till balance. The docket prints detail of the amount, details of the No-Sale type selected, the operator name, the till number and the branch. Crash Recovery If the POS program is abnormally shut down during a transaction, you are prompted with an option to re-print the last docket to determine whether the EFTPOS transaction was successful. The option to re-print the docket appears when you have logged back into the POS program after an abnormal termination. If the EFTPOS transaction was not successful, the POS transaction is automatically suspended and you should use the ' Resume Sale ' option to complete the sale.