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title: "Returns & Credit Requests - Overview"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31099934/Returns%20%26%20Credit%20Requests%20-%20Overview"
format: markdown
---
This overview provides important background information about completing Returns and Credit Requests including how to process stock returns and credit requests for previously receipted stock. When goods are receipted to stock, the General Ledger movement between the Stock and Purchase Clearing accounts reflect the value of goods receipted.  This value is determined by the cost of the products on the purchase order multiplied by the quantity received.  Stock on hand in the inventory is also adjusted to reflect this inward movement of goods. If some of these goods are to be returned to a supplier, or if the cost on the supplier's documentation differs from that on the purchase order, a Return/Credit Request must be raised to reverse the affect of the receipt of these goods on the Stock and Purchase Clearing accounts. The Return/Credit Request is sent to the supplier who, in turn issues you with a Credit Note.  The Credit Note is processed through CIA depending upon your internal procedures. That is, as soon as the Return/Request is processed or when the Credit Note is received from the supplier.   ALL STOCK RECEIVED MUST BE RECEIPTED TO STOCK: So that every transaction with a supplier can be audited.