---
title: "Processing a Cash Refund"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31099723/Processing%20a%20Cash%20Refund"
format: markdown
---
To process a cash refund, perform the following: 1. From the  ProStix Main Menu  select  'Point of Sale' , then  'Till Operations' , then   'Cash   Sale   Refund'. 2.  Select the appropriate reason for performing the cash refund. The reason  determines whether stock is returned or not and whether the refund has an  associated cost.  3. The 'Stock Return' screen is displayed. i. If you select ' No ', select the reason via the 'Credit Reason' screen. ii.   If you select ' Yes' , select the reason via the 'Credit Reason' screen. 4. Enter in the original invoice docket number that the goods being refunded were sold on. Select <F3> to search, and select cash sale if required. 5. Select whether all goods from the original docket are being credited or not by typing ' Yes'  in the 'Entire Invoice' field. 6.  Complete the credit header screen if additional details are required (for example, if Order No is required), otherwise select <F1>. 7. Type , scan or search for a product number, or select <F7> (Invoice) to bring up  the original invoice to select the product from. 8. Type  in the quantity, price or discount % if required, or select <F1> to process  the line with the default values from the Product Master File. Repeat this step for all products  being credited. 9. As appropriate, add a new comment <F6>, access review mode <F8>, change refund lines <F7>, delete refund lines <F5> or end transaction <F4>.  10. Complete the payment  tender  window to select the method being used for the refund, or use the Tender hotkeys (F5 - EFTPOS, F6 - Cheque, F7 - Credit Card, F8 - Other including gift vouchers), then select <F1> to process the refund. 11.  Print the docket for the customer, then provide change to the customer.