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title: "AR: Cash Sales Credit not being deducted off the Customer's Balance"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31099720/AR%3A%20Cash%20Sales%20Credit%20not%20being%20deducted%20off%20the%20Customer's%20Balance"
format: markdown
---
FAQ REVIEW AND APPROVAL TABLE TO BE COMPLETED Note : This table will be hidden when this FAQ is published. Complete the drop down selections first, then click 'Next' to replace the instructional text in grey with the detail of the FAQ. PROBLEM: AR: Cash Sales Credit not being deducted off the Customer's Balance CAUSE: When the credit for the cash Sales Account has been processed, the Credit Amount hasn't come off the Customer's Balance. SOLUTION: To resolve this issue, perform the following: 1. From the  ProStix Main Menu  select  'Accounts Receivable'  then  'Transaction processing'  then  'Enter Transactions' . 2. Select the required  'Company'  if asked, then select  <F6>  to create a new Batch.  3. Type in the  'Batch Date'  then from the  Options  screen, then select  'Adjustments' . 4. From the  'Adjustments Batch'  screen, type in the required  'Customer No.'  and the Cash Clearing  'or G/L Account'  then select  <F1> .   5.  Type in the  'Adjust Amount'  you want to balance out then the  'GST Adjustment' , then select  <Enter>  on the relating  'Ref No.' . 6. Type the amount in the  'Amnt allocated'  field, then type the  'Reference'  then select  <F1> .   7. Select  <F4>  to exit. Type in the  'Enter Batch No.'  (you just created), then select  <F1>  then  'Complete Batch'. 8. From the  ProStix Main Menu  select  'Accounts Receivable'  then  'Transaction Processing'  then  'Post Transactions'  then  'Post Transactions' . FOR FURTHER INFORMATION REFER TO: Accounts Receivable User Guide IF THIS FAQ DOESN’T RESOLVE YOUR  ISSUE: Contact  Sterland Support .