---
title: "SOP:  Credit Note invoice search doesn't work"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31099699/SOP%3A%20%20Credit%20Note%20invoice%20search%20doesn't%20work"
format: markdown
---
|  |  |
| --- | --- |
| <span style="color: #003366">**PROBLEM:**</span> | Credit Note invoice search doesn't work.   
When raising a credit note (Menu options 'Sales Order Processing', then 'Order Processing', then 'New Credit Note'), in the box for entering the invoice number to be credited, the 'Search for Customer Invoices' doesn't work. It goes straight to the Product box. |
| <span style="color: #003366">**CAUSE:**</span> | New functionality implemented. |
| <span style="color: #003366">**SOLUTION:**</span> | The solution to the above problem is to:<br>1. Leave the 'Product' field blank, then select <F1> (Go).<br>*Note*: The help text below the product field reads "Leave blank for all products". |
| <span style="color: #003366">**FOR FURTHER INFORMATION REFER TO:**</span> | Refer to the [Sales Order Processing User Guide](https://sterlandsupport.atlassian.net/wiki/spaces/PROSTIXV48DOC/pages/31100245) for further information. |
| **<span style="color: #003366">IF THIS FAQ DOESN’T RESOLVE YOUR</span>****<span style="color: #003366"> ISSUE:</span>** | Contact <span style="color: #003366">[<u>Sterland Support</u>](https://sterlandsupport.atlassian.net/wiki/pages/createpage.action?spaceKey=CS&title=Sterland%20Support)</span>. |