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title: "Processing a Credit Note"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31099685/Processing%20a%20Credit%20Note"
format: markdown
---
To process a credit note, perform the following: 1. From the  ProStix Main Menu  select  'Point of Sale'  then  'Till Operations'  then  ' Credit Note' . 2.  Search for, then select the correct customer from the 'Customer Search' window. 3. The 'Stock Return' screen is displayed. i. If you select  'No',  select the reason via the 'Credit Reason' screen. ii. If you select  'Yes',  select the reason via the 'Credit Reason' screen. Note : Selected reason codes may be configured to re-invoice the returned product after it is credited. This is shown through  'Yes'  in the Re-invoice column. 4.  Enter in the original invoice number that the goods being refunded were sold on. Select <F3> to search. You are prompted to enter a product ID or leave blank to search all products on the invoice. Invoices for the selected customer will be displayed for you to select via the <enter> key. 5. The required invoice is displayed in the 'Invoice:' field. Select whether all goods from the original docket are being credited or not by typing ' Yes'  in the 'Entire Invoice' field. 6. If no invoice exists in the system, and you still wish to raise a credit note, then select <F8> (No Invoice). This allows the product to be returned without linking it to an original sale. 7. Type , scan or search for a product number or select <F7> to bring up the  original invoice to select the product from. 8. Type  in the quantity, price or discount % if required or select <F1> to process  the line with the default values from the Product Master File. Repeat this step for all products  being credited. 9. As appropriate, add a new comment <F6>, access review mode <F8>, change refund lines <F7>, delete refund lines <F5> or end transaction <F4>.  10.  Select ' End Sale'  from the ' Options ' menu to automatically p rint the credit note docket twice, then get the customer to sign one, and retain the credit note as per standard business practices. Related Video's Point of Sale Credits, Returns and Payments (GUI)