--- title: "Analysing E-Banking File Import Errors" canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31099617/Analysing%20E-Banking%20File%20Import%20Errors" format: markdown --- If any errors appear (refer to Common Error Messages below) during the E-Banking File Import process, a message is displayed on the screen prompting you to check the Document Tracking Log for an explanation of why the import failed. To check the Document Tracking Log, perform the following: 1. Note down the Tracking ID number from the error message (as per the screenshot below) to then check the Document Tracking Log. If the message does not have a Tracking ID number, type an appropriate date range to search. 2. From the ProStix Main Menu select 'Electronic Trade Module' then 'ETM Input Control' then 'Track Input Documents' . Refer to the 'Track Input Documents fields' collapsible link for a screenshot and an explanation of these options. 3. The 'Track Input Documents' screen then displays a list of tracking records according to your selections. 4. From this screen you can highlight a record then select the key to find out more information. 5. Select (Log) to view a detailed 'ETM Document Tracking Log' to view the file import record's transmission history and what caused the error. 6. Re-check your .csv file format for corrupted data. For example, check for commas. If the transactions are copied from your bank to an Excel file, make sure the numerical data does not contain commas or special characters (For example, $34,111). This should be a flat text file. 7. Once corrected, re-import the file as per the process Loading Bank Statements into ProStix . Common Error Messages Common error messages and their explanations are included in the table below: