--- title: "'End Sale' option - Suspend & Resume Sale" canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31097627/'End%20Sale'%20option%20-%20Suspend%20%26%20Resume%20Sale" format: markdown --- Flag Description PosZeroResume Allow resumption of zero value suspended sales. When set to "No", will prevent a User from resuming a sale when the transaction being resumed has a zero value in Prostix. A message will be displayed ‘Cannot resume a zero sale’. The default value for this flag is No. Sales are suspended from the 'End Sale' menu for a number of reasons. For example, the customer may have left their money in the car or may want to add something to their purchases. This procedure shows you how to resume and either complete or cancel a suspended sale. To resume and either complete or cancel a suspended sale, perform the following: 1. From the ProStix Main Menu, select 'Point of Sale' , then 'Till Operations' , then 'Resume Sale' . 2. From the 'Resume Sale' screen, type the document number or select to search for the ' Docket Number ' that you wish to resume. 3. A list of suspended sales is displayed. 4. Start typing the docket number for the sale, then the cursor moves progressively down the list as you type until the required docket number for the sale is highlighted. To reset the cursor at any time, select the , then retype the number. 5. To confirm you have identified the correct transaction, select (Pre-View) to check the details and products on the original sale before you progress any further, otherwise if you resume the wrong sale, you have to suspend it again and then come back into this option. 6. Once you have located the transaction to resume and selected , the sale is retrieved and the order detail screen is displayed. 7. You can then maintain the product list, adding, deleting or changing product/s before completing the sale, then select to display the 'End Sale' Options screen. 8. Select 'End Sale' to complete the transaction. If a cash sale, this prompts for a method of payment. The POS docket automatically prints. For cash sales and cash refunds, r efer to the 'Tender Types' collapsible link below for an explanation of these options. 9. To delete a Suspended Sale, it must be resumed using this option and then select option 'Cancel Sale' from the 'Options' menu. The sale appears on the Till Log as a Voided Sale. Reasons for Sales being suspended