---
title: "POS: EFTPOS hangs with 'Waiting for EFTPOS' message"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31097604/POS%3A%20EFTPOS%20hangs%20with%20'Waiting%20for%20EFTPOS'%20message"
format: markdown
---
| | |
| --- | --- |
| **PROBLEM:** | When making an EFTPOS transaction, the session hangs and shows the error 'Waiting for EFTPOS'. |
| **CAUSE:** | Incorrect DosToActiveX configuration. |
| **SOLUTION:** | **Scenario #1: Correct DosToActiveX settings:**
Particularly:
- Signature auto-accept: ON
- Wait for receipt removal: OFF
**Scenario #2: Incorrect DosToActiveX settings:**
Note these 2 settings are reversed, which is the default:
- Signature auto-accept: OFF
- Wait for receipt removal: ON
**To correct:**
1. Right-click on the '**PC EFTPOS File To Active X'** icon in the taskbar of your PC. It's the minature pinpad icon:
> Macro (inline-media-image)
2. Click on '**Open Form**' option, which will open the config dialog seen above.
3. Swap the tick boxes as per scenario #1 above.
4. Click Apply, then exit, then yes to confirm shutdown.
5. Restart the **DosToActiveX** application, usually via the Desktop icon, or otherwise either under C:\Sterland (newer installs) or
C:\PC_EFT (older installs).
**Note:** these settings are store in the windows registry. If you continually find the settings are being lost & reverting back to default, you may need to check your windows registry permissions.
> ⚠️ If you are uncertain of performing any of these steps, please contact Sterland Support for assistance. |
| **FOR FURTHER INFORMATION REFER TO:** | [Introduction to Integrated EFTPOS](https://sterlandsupport.atlassian.net/wiki/spaces/PROSTIXV48DOC/pages/31102854) in the [Integrated EFTPOS User Guide](https://sterlandsupport.atlassian.net/wiki/spaces/PROSTIXV48DOC/pages/31100259). |
| **IF THIS FAQ DOESN’T RESOLVE YOUR**** ISSUE:** | Contact [Sterland Support](https://sterlandsupport.atlassian.net/wiki/pages/createpage.action?spaceKey=CS&title=Sterland%20Support). |