---
title: "SYSSER: How do I stop or start system services?"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31097232/SYSSER%3A%20%20How%20do%20I%20stop%20or%20start%20system%20services%3F"
format: markdown
---
> ❌ This process is recommended to be completed by very experienced System Administrators only. Please contact Sterland Computing for assistance.
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| **QUESTION:** | How do I stop or start the system services? |
| **ANSWER:** | **To stop and start system services where ProStix runs on a UNIX/Linux server, perform the following:**
1. Log into a UNIX/Linux command prompt as the master user.
2. Change to the location of the system services script by entering the command **cd /prostix/*****$INSTANCE*****/bat** where $INSTANCE is the ProStix environment where you wish to stop the services.
For example, to stop system services on your live database, enter **cd /prostix/live/bat**.
3. Enter command **sudo ./services.sh stop**
:info: *Note*: System Services usually take several seconds to stop.
4. Enter your UNIX/Linux login password when prompted.
5. Enter command **sudo ./services.sh start** to re-start services. As above, ensure you are in the **/prostix/$INSTANCE/bat** directory and enter your UNIX/Linux login password when prompted.
**To check for any system services that may have become orphaned or are in a runaway state, perform the following:**
1. Log into a UNIX/Linux command prompt as the master user.
2. Change to the location of the system services script by entering the command **cd /prostix/*****$INSTANCE*****/bat** where $INSTANCE is the ProStix environment where you wish to stop the services.
For example, to stop system services on your live database, enter **cd /prostix/live/bat**.
3. Enter command **sudo ./services.sh stop**
:info: *Note*: System Services usually take several seconds to stop.
4. Type the command** ps -ef|grep live,** then press .
:check_mark: Substitute the **live,** part of above command with either **demo,** or **train,** depending on which database you are needing to check.
5. Check the results of the **grep** report and make a note of the Process Identifier (PID) for any System Services processes that are still running.
6. Kill the Process Identifier (PID) as identified in* step 5* above. A typical command to do this is** kill PID** (where PID is substituted for the actual process identifier number).
:check_mark: If unsure of the required kill command please refer to your System Administrator.
7. Log into Prostix, then from the Prostix main menu select **System Services** then **Job Queue**, then press the option to identify any active tasks associated with the system service killed in *step 6*. Make a note of the Task ID.
8. From the Prostix main menu select **System Administration** then **Utilities** then **Delete Scheduled Jobs. **Enter the Task ID (as identified in *step 7*) in the From Task ID / To Task ID fields, then press .
9. Repeat *step 7* to ensure the Task ID has been properly deleted.
10. Drop back to a UNIX/Linux command prompt.
11. Change to the location of the services script by entering the command **cd /prostix/*****$INSTANCE*****/bat** where $INSTANCE is the ProStix environment where you wish to start the services.
For example, to start system services on your live database, enter **cd /prostix/live/bat**.
12. Enter command **sudo ./services.sh start** to re-start services.
> ✅ **sudo** is a Linux option that allows users to execute a command with the root users privileges. sudo is not available in other Unix based operating systems such as IBM's IAX. In these environments you will need to login , or switch to the root user, then execute the commands minus the sudo prefix. For example, instead of **sudo ./services.sh start ** run the command as root user **./services.sh start**
**To stop and start system services where ProStix runs on a Microsoft Windows server, perform the following:**
1. Select '**Start**', then '**All Programs**', then '**Accessories**', then '**Command Prompt'**
2. Enter the letter of the disk drive where ProStix is located, followed by a colon. For example, if ProStix is on your D drive, enter **d:**
3. Change to the location of the services program by entering the command **cd \prostix\*****$INSTANCE\*****bat** where $INSTANCE is the ProStix environment where you wish to stop the services.
For example, to stop system services on your live database, enter **cd \prostix\live\bat**.
4. Enter command **services.bat stop** to stop services
5. Enter command **services.bat start** to start services |
| **FOR FURTHER INFORMATION REFER TO:** | The [System Services User Guide](https://sterlandsupport.atlassian.net/wiki/spaces/PROSTIXV48DOC/pages/31100241) |
| **IF THIS FAQ DOESN’T RESOLVE YOUR**** ISSUE:** | Contact [Sterland Support](https://sterlandsupport.atlassian.net/wiki/pages/createpage.action?spaceKey=CS&title=Sterland%20Support). |