---
title: "Mighty Rewards Maintenance"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31096976/Mighty%20Rewards%20Maintenance"
format: markdown
---
> ℹ️ Refer to the following processes for further information:
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> ℹ️ > Macro (toc)
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> ℹ️ ## Points Enquiry
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> ℹ️ The following shows how an operator can check the points balance of a card holder.
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> ℹ️ 1. From the **ProStix Main Menu** go to '**Point of Sale'** then '**Mighty Rewards**' then '**Points Balance enquiry**'.
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> ℹ️ 2. Scan, enter or lookup the card holder.
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> ℹ️ 3. ProStix will then display the card holders points balance and value.
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> ℹ️ ## Change card holder details
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> ℹ️ The following describes how an operator can update the details of a card holder, such as a name and address.
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> ℹ️ :info: *Note:* The cardholder can make these changes themselves via the Mighty Rewards website - [www.mightyrewards.com.au](http://www.mightyrewards.com.au/).
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> ℹ️ 1. From the **ProStix Main Menu** go to '**Point of Sale'** then '**Mighty Rewards**' then '**Registration Maintenance**'.
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> ℹ️ 2. Scan, enter or lookup the card holder .
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> ℹ️ 3. ProStix will then display the details of the cardholder.
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> ℹ️ 4. To make a change, select , then update the card holders details.
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> ℹ️ 5. After entering all of the fields or selecting , the updated card holder details are sent to the Mighty Rewards website which then updates the card holder's details there.
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> ℹ️ ## Issue a replacement card
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> ℹ️ The following describes how an operator can provide a card holder with a new Mighty Rewards card in the case where they have misplaced their card.
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> ℹ️ 1. From the **ProStix Main Menu** go to '**Point of Sale'** then '**Mighty Rewards**' then '**Registration Maintenance**'.
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> ℹ️ 2. Enter the existing Loyalty card number and press .
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> ℹ️ 3. Select in the Maintain card number screen:
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> ℹ️ 4. Scan the replacement card. A message will appear:
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> ℹ️ 5. The system will process the new card and return to the card details screen with the new Loyalty Card number.
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> ℹ️ :info:* Note:* If the customer finds their old card, they can still use it during a sale. They can't however use it to redeem points.
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> ℹ️ ##
> ℹ️ Products exempt from points
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> ℹ️ The following describes how a product sold from ProStix can be setup so that it does not generate Mighty Rewards points.
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> ℹ️ *For example*, if a customer was to purchase $100 worth of goods and a $20 item was exempt from accruing points, then the card holder would only get 240 points, not 300 points.
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> ℹ️ 1. From the **ProStix Main Menu** go to '**Inventory Management**' then '**Product Maintenance**'.
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> ℹ️ 2. Search for, then select the product you would like to make exempt from accruing points.
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> ℹ️ 3. Select **Stock Data** from the *Options* menu.
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> ℹ️ 4. You will be prompted for the Branch ID. Enter the Mighty Rewards branch where this product is exempt:
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> ℹ️ 5. Change '**Earn Rewards**' to '**no'**.
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> ℹ️ 6. Press to save the changes.
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> ℹ️ ## Mighty Rewards Notifications
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> ℹ️ The following describes the notifications that an operator might receive, alerting them to an exceptional event within Mighty Rewards.
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> ℹ️ Mighty Rewards sales transactions are sent to the Mighty Rewards server every few minutes via a background task. Should the connection fail for some reason, users would not be aware. For this reason, there is a notification system in place that monitors sales transactions and alerts a user if the transactions are not being sent to the Mighty Rewards server.
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> ℹ️ From time to time you may receive an email notification.
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> ℹ️ If there is no known reason for this, such as the link to Mighty rewards being down, notify Sterland Support.