---
title: "Registering a new card holder"
canonical: "https://kb.myframeworks.com.au/space/PROSTIXV48DOC/31096972/Registering%20a%20new%20card%20holder"
format: markdown
---
> ℹ️ POS Operators should first be aware of the Mitre 10 prescribed method of engaging the customer to take up a Mighty Rewards card.
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> ℹ️ Mitre 10 suggest the following from the time the customer is first greeted:
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> ℹ️ > Macro (legacy-content)
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> ℹ️ Refer to the following processes for further information:
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> ℹ️ > Macro (toc)
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> ℹ️ ## New Card holder at POS
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> ℹ️ The following describes the process of registering a new card during a cash sale.
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> ℹ️ To register a new card holder, perform the following:
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> ℹ️ 1. From the **ProStix Main Menu** go to '**Point of Sale'** then '**Till Operations**' then '**Cash Sale'**.
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> ℹ️ 2. Before entering the line entry screen, the system prompts for a Mighty Rewards card number.
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> ℹ️ 3. Press for a new card.
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> ℹ️ 4. Scan the customers' new Mighty Rewards card, you will receive the following message:
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> ℹ️ 5. Press the to continue to cash.
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> ℹ️ 6. You will be taken to the cash sale screen, proceed with sale and enter product/s as required.
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> ℹ️ 7. Press to end/complete the sale.
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> ℹ️ 8. The following screen display will then prompt for customer details:
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> ℹ️ 9. Enter the first name, last name, and postocde as per the customers' completed registration form.
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> ℹ️ 10. Press or , you will see the following screen:
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> ℹ️ 11. Press the to proceed to the tender screen as per normal POS process.
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> ℹ️ 12. The printed docket will now also show the starting points balance of zero at the end of the regular docket totals.
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> ℹ️ 13. The completed application form can now be checked and sent to back office staff to complete the registration process.
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> ℹ️ :info: The Customer Group in Prostix [Customer Maintenance](https://skb.sterland.com:8443/display/PROSTIXV48DOC/Customer+Maintenance) and in Frameworks [Customer Maintenance](https://skb.sterland.com:8443/display/FRAM/Customer+Maintenance) will be displayed as MREW.
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> ℹ️ > Macro (inline-media-image)
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> ℹ️ > Macro (inline-media-image)
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> ℹ️ ## > Macro (anchor)
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> ℹ️ Back Office processing of new card holder
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> ℹ️ :info: NOTE: Users will need to have multi branch access in order to register new cards, defined at User level via 'System Administration', 'Security', then 'Define Users'. DO NOT REGISTER NEW CARDHOLDERS VIA THE PINPOINT WEBSITE, THIS CAN ONLY BE DONE VIA PROSTIX.
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> ℹ️ The following describes the process followed by back office staff to complete the registration of a new card holder from POS.
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> ℹ️ To complete the registration process, perform the following:
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> ℹ️ 1. From the **ProStix Main Menu** go to '**Point of Sale' **then ‘**Mighty Rewards Interface**’ then ‘**Register New Card Holder**’.
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> ℹ️ 2. Select the branch that the card holder is registered with.
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> ℹ️ :info:* Note:* This doesn't necessarily mean that the card can't be used at other Mitre 10 stores owned by the business.
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> ℹ️ 3. Scan or type the number from the application form as per the screenshot below.
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> ℹ️ 4. The details such as first and last name that were entered at POS will already appear.
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> ℹ️ 5. Enter the remaining details from the application form as completed by the customer.
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> ℹ️ :info:*** Note:***** The form goes off the page as it is long**, consequently the last two fields may not appear on the bottom of the screen. Simply select enter or the down arrow to view them.
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> ℹ️ For example, in the first screenshot below it appears as if the e-Address is the last field, however if you select enter twice, you will be able to view the remaining fields, that is, Contact Method' and 'Interest Groups' Refer to the second screenshot.
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> ℹ️ *Screenshot 1:*
> ℹ️ > Macro (inline-media-image)
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> ℹ️ *Screenshot 2:*
> ℹ️ > Macro (inline-media-image)
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> ℹ️ :info: Press on interest groups to see which options are available. Select the spacebar to toggle an interest group on/off. The interest group is selected when there is a ">" displayed next to it. At least one interest group must be selected.
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> ℹ️ :info: Press to select the customers' preferred contact method.
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> ℹ️ 6. Press or . You will receive the following message as the system registers the new cardholder:
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> ℹ️ 7. Press the to complete registration and return to the New Registration Main screen.
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> ℹ️ ## New Cardholder – Back Office
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> ℹ️ A new card holder can be registered without commencing the process at Point Of Sale. The only difference is that no details about the customer will pre-exist.
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> ℹ️ To register a new card holder without commencing the process at Point Of Sale, perform the following:
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> ℹ️ 1. From the **ProStix Main Menu** go to '**Point of Sale**' then '**Mighty Rewards**' then '**Register New Card Holder**'.
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> ℹ️ 2. Select the branch that the card holder is registered with. *Note*: This doesn't necessarily mean that the card can't be used at other Mitre 10 stores owned by the business.
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> ℹ️ 3. Scan or type the number from the application form.
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> ℹ️ 4. Enter the remaining details from the application form as per [Back Office processing of new card holder](#Registeringanewcardholder-back).