---
title: "Troubleshooting SMTP via test utility"
canonical: "https://kb.myframeworks.com.au/space/FRAM/28404626/Troubleshooting%20SMTP%20via%20test%20utility"
format: markdown
---
### Test SMTP Utility

Test SMS and Email SMTP configuration via System Administration - Event Notifications - Setup & Administration - Test SMTP Configuration:

![image](media://2cc063e9-4c45-4e65-a77a-5798425141af)

Set the "Service" type to either **SMS or Email**:

| **SMS Service Type** | **Email Service Type** |
| --- | --- |
| ![image](media://ba3636f9-ceec-4baf-8436-5a483bb34946) | ![image](media://0c5cf8b8-e2e9-4405-b240-8beb84053bf5) |

SMS provider, SMTP From, SMTP Host will be auto-populated as per tailoring codes configured under [Setup SMS send via the Dashboards](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28386048).

### SMTP Logs for troubleshooting

SMTP debugging:  ( 11/25/2019 Is a bit manual at this point; I will do some more work here at some point in the future-Robin Smith )

1. Create a file called smtploglevel in the lib directory.
2. Enter the logging level in the first line of the file. Make it 3.
3. Press enter at the end of the line so you have a carriage return at the end of the line
4. Send a test email as per the above utility.
5. Look for a file in /usr/wrk called socketemail.log