---
title: "Payment Enquiry"
canonical: "https://kb.myframeworks.com.au/space/FRAM/28404084/Payment%20Enquiry"
format: markdown
---
# Overview
The **Payment Enquiry **option** **allows you to enquire upon previously made supplier payment transactions and print or email these. Each payment can consist of multiple invoices; the function also allows you to cancel a payment.
:check_mark: You can also search for a payment via the [Supplier Dashboard](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28397304). Once you’ve found your supplier and brought up the supplier record, click **Payment Enquiry** from within the [Account Balances ](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28397340) section.
Refer to the following processes for further information:
> Macro (toc)
## Enquiring on Supplier payments
To enquire on Supplier payments, from the home **Dashboard** perform the following:
1. Click the **Frameworks Menu** then type **Payment Enquiry **(or select **Payment Enquiry **from within the **General Ledger - Enquiries **navigation tree).
2. On the **Payment** **Enquiry** tab, search for the payment by **Supplier ID** or by **Payment** number or **G/L Account** if known. For those with multi Company access, select the appropriate *Company* via the drop-down arrow in the **Company** field. This specifies which company’s data you wish to locate the payment for.
| **Payment Enquiry screen without Multiple Company access** | **Payment Enquiry screen for those with Multiple Company access** |
| --- | --- |
| ![image]() | 
Users are setup with access to a single company, all companies (multi_company) or a selected list of companies.
You can also select *All Companies* from the **Company** drop down arrow which will then load the data for all companies that the user has access to. If you do this, the Company Number column is displayed:
> ✅ Refer to [Operating Frameworks across multiple Companies ](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28396178) for further information. |
3. Once the search criteria has been entered, click **Find** to display all completed payments for the Supplier identified.
The results provide you with the following information:
| **Field** | **Description** |
| --- | --- |
| **Payment Number** | Displays the unique system-generated payment number. |
| **Type** | Displays the payment type for the selected payment. |
| **Date** | Displays the date the payment was processed. |
| **Amount** | Displays the total amount including GST for the particular payment number. |
| **Narrative** | An optional field for the purposes of recording relevant comments about the payment. |
4. Click the **Payment Number** link to load the payment details in the details section of the screen. The following link provides you with a screenshot and an explanation of the information provided.
For more information about Payment Enquiry Details, click here.
**Header Information**
| **Field** | **Description** |
| --- | --- |
| **Payment Number** | Displays the unique system generated payment number. |
| **Supplier** | Displays the Supplier id. |
| **Amount** | Displays the total amount including GST for the particular payment number. |
| **Cancelled** | Displays if the payment number was cancelled. If '**No'**, the payment was not cancelled. |
| **Period Posted** | Displays the General Ledger period when the payment was posted. The Period to Post is derived from the General Ledger Current Month and Year for the company. |
| **Narrative** | An optional field for the purposes of recording relevant comments about the payment. |
| **Date Paid** | Displays the date the Supplier was paid for this particular payment. |
| **Date Presented/Cancelled** | Displays the date from the bank statement that the cheque or direct credit was presented at the bank. |
**Line Information**
| **Field** | **Description** |
| --- | --- |
| **Co** | Displays the Company Number associated with the invoice. |
| **Invoice** | Displays a unique system generated invoice number. |
| **Date** | Displays the date the invoice was generated. |
| **Discount** | Displays the discount dollar ($) amount applied to this invoice. This field assumes two decimal places. |
| **Rebate** | Displays the rebate dollar ($) amount applied to this invoice. This field assumes two decimal places. |
| **Payment Amount** | Displays the payment allocation for this invoice from the selected payment. |
## Cancelling a Supplier's Payments
To cancel a Supplier's payments, perform the following:
1. Click **Cancel Payment** to cancel a Supplier's payment/s. Refer to [Cancelling Supplier Payments](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30509494) for further information.
> ℹ️ For those with multi Company access, clicking on the **Cancel Payment** button passes the company number of the payment as part of the payment cancellation.
> ℹ️ **Multi-Company Payment Cancellation**
> ℹ️
> ℹ️ When cancelling a payment that included invoices from multiple companies, the system now reverses all original GL postings (including rebates, GST, discounts, and inter-company loan accounts) exactly as they were made. This ensures your ledgers remain accurate for both single and multi-company payments. The multi-company payment cancellation functionality is available when the **APPaymentsMultiCo** flag is enabled.
## Printing or emailing Supplier remittance's
To print, reprint, or email a Supplier's remittance, perform the following:
1. On the **Payment** **Enquiry** tab, search for the payment by **Supplier ID** or by **Payment** number or **G/L Account** if known.
2. Click the relevant **Payment Number** link.
3. Click **Print/Email Remittance**.
4. Leave as *Print* to print the Supplier remittance, or select *E-mail* from the drop-down arrow in the **Output Type** field. Refer to [Printing, Emailing or Faxing Stationery from Frameworks](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30517140) for further information.