---
title: "Configuring Generic Rewards Program"
canonical: "https://kb.myframeworks.com.au/space/FRAM/28402520/Configuring%20Generic%20Rewards%20Program"
format: markdown
---
# Overview
Frameworks allows you to tender sales to a generic rewards program. To set up and manage a generic reward program required some configuration in both ProStix and Framework.
> ℹ️ This process explains how to configure and maintain your own generic rewards program.
# Configuration
To configure a generic reward program, perform the following:
## 1. ProStix Setup
1. Login to your ProStix console to enter product group and/or sub-group combinations and the relevant reward rate.
2. Navigate to **Run a Program **from **A-5-6 **(System Administration - Utilities - Run Program)
3. Enter **recblanrewds **to be able to:
- Option 1: **Import** **rates** from csv or
- Option 2: **Maintain / View Reward Rates **which allows you to enter product group and/or sub-group combinations and the relevant reward rate.
## 2. Reward Program Maintenance
1. From the **Frameworks menu**, navigate to **System Administration > System Tables > Reward Program Maintenance. **
2. Click on the **New **button to add a new reward program.
3. The** Reward Program ID** must start with ‘**Gen**’.
4. The **GL accounts** must be set up.
5. The **Conversion factor** must be **1**.
> ℹ️ Note that the **reward rate %** is not used here, this is controlled by the ProStix setup shown above.
## 3. Tender Type Maintenance
For the reward program to be available in the [Tendering Payments](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30530648), create a tender type to be used for the program. Link it to the reward program using the **reward program id** and ensure that it is NOT a gift card.
## 4. Reward Card Maintenance
Add a customer to the reward program and update any details as required.
# Earning Points
1. To earn points you will need to process Point of Sales and/or Sales Order Processing transactions, ensuring that products that belong to the product groups set up are on the transactions.
> ✅ Refer to [Tendering Payments](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30530648) or [Tendering Payments for Cash or COD Customers](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30522558) for tendering options.
2. Schedule the [Calculate Reward Points Earned](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28401742/Schedulable+Tasks#Calculate-Reward-Points-Earned) task to **update** the customer’s **points balance** and do the relevant **GL postings**.
> ⚠️ Note that points earned are 10% of the exclusive sale value as per the product group setup (rounded to the nearest 5 cents) and the conversion of points to monetary value is 1:1. This process assumes a 1:1 ratio in order to do the GL posting, and that is why we need to set up the reward program to be 1.
> ✅ Refer to [Schedulable Tasks](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28400012) from more information on the [Calculate Reward Points Earned](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28401742/Schedulable+Tasks#Calculate-Reward-Points-Earned) task.
Click here for a screenshot of points in the Customer Dashboard.
Click here for a screenshot of points in the GL Dashboard for the GL Account Rewar
Click here for a screenshot of points in the GL Dashboard for the GL Account Control
# Deducting Points
1. Processing a credit against a product that is flagged to earn points via the product group set up will cause points to be deducted.
> ℹ️ Note that the credit does not need to be related to an original docket that earned points. It is all controlled by the product group set up.
> ✅ Refer to [Credit Notes](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28383394) for processing credit.
2. In ProStix navigate to **Run a Program **from **A-5-6 **(System Administration - Utilities - Run Program) and run the program **recjlanrewds.**
This will **deduct **the points the customer’s **points balance.**
Click here for a screenshot of points in the Customer Dashboard.
# Redeeming Points
> ⚠️ The tender type has to be set up for points to be redeemed when tendering.
> ✅ Refer to [Tendering Payments](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30530648) or [Tendering Payments for Cash or COD Customers](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30522558) for tendering options.
Redeemed points will be shown under the **Customer Dashboard**.
# Refunding Points
If points were redeemed when tendering, if the goods are returned the points will be refunded.
> ✅ Refer to [Credit Notes](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28383394) for processing credit.
Refunded points will be shown under the **Customer Dashboard**.
