---
title: "Reason for Refund Codes"
canonical: "https://kb.myframeworks.com.au/space/FRAM/28401600/Reason%20for%20Refund%20Codes"
format: markdown
---
# Overview

The **Reason for Refund Codes **miscellaneous table is used when processing [Credit Notes](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28383394) in [Point of Sale](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28400524) or [Sales Orders ](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28391206).  
  
Refer to the following processes for further information:

> Macro (toc)

## <span style="color: #003366">Viewing Reason for Refund Codes</span>

1. Click the **Frameworks Menu**, then enter** Miscellaneous Table Maintenance **(or select** Miscellaneous Table Maintenance** from within the **System Administration - System Tables **navigation tree).

2. Enter *Reason Codes - Reason for Refund Codes *into the **Table:** field, then click **Find**.

3. A current list of the re-order cycle codes are displayed.

![image](media://24ad513b-d371-457b-93bc-c9875972291e)

<span style="color: #000000"> </span>

> ✅ **Tip:** Scroll to the right to view all fields.

## <span style="color: #003366">Creating a Reason for Refund Code</span>

1. Click the **Frameworks Menu**, then type** Miscellaneous Table Maintenance **(or select** Miscellaneous Table Maintenance** from within the **System Administration - System Tables **navigation tree).

2. Enter *Reason Codes - Reason for Refund Codes *into the **Table:** field, then click **Find**.

3. Click **Add**.

4. *If applicable,* type the C*ompany ID* into the **Company** field to setup the reason codes unique to that Company only.

> ℹ️ Any Company that does not have specific reason codes defined will have access to the system reason codes. That is, those that are not set up with a specific company code (00).

5. Enter a *code to explain the refund reason* into the **Code** field. For example, DAMAG for Damaged Goods.

6. Enter a *description to explain the refund reason* into the **Description** field.

7. Enable **Return** if this reason requires goods to be returned to a Supplier.

8. Enable **Re-Invoice** if you wish to re-invoice for this reason code.

9. Click **Save**.  


## <span style="color: #003366">Maintaining a Reason for Refund Code</span>

1. Click the **Frameworks Menu**, then type** Miscellaneous Table Maintenance **(or select** Miscellaneous Table Maintenance** from within the **System Administration - System Tables **navigation tree).

2. Enter *Reason Codes - Reason for Refund Codes *into the **Table:** field, then click **Find**.

3. Double click the field you would like to update for the particular reason for refund code, make your changes, then click **Save**.

4. Repeat step 3 for any other modifications required.

## <span style="color: #003366">Deleting a Reason for Refund Code</span>

1. Click the **Frameworks Menu**, then type** Miscellaneous Table Maintenance **(or select** Miscellaneous Table Maintenance** from within the **System Administration - System Tables **navigation tree).

2. Enter *Reason Codes - Reason for Refund Codes *into the **Table:** field, then click **Find**.

3. Highlight the reason for refund code line you would like to delete, then click **Remove**, then **Yes - Perform Delete** to confirm.