--- title: "Debtor's Account Letter Maintenance" canonical: "https://kb.myframeworks.com.au/space/FRAM/28399692/Debtor's%20Account%20Letter%20Maintenance" format: markdown --- # Overview The **Debtor’s Account Letter Maintenance** allows you to create and maintain account letters. Here, you can customise the text and layout of your letters and save and store them for future use. # Accessing Debtor's Account Letter Maintenance The are a number of ways for you to access the **Debtor’s Account Letter Maintenance** screen. 1. Click the **Frameworks Menu** and enter **Debtor’s Account Letter Maintenance** into the **Search Box** 2. Click the **Frameworks Menu **and navigate to **System Administration > Receivables > Debtor’s Account Letter Maintenance** from the navigation tree. # Navigating Debtor's Account Letter Maintenance The **Debtor’s Account Letter Maintenance** screen is made up of three main sections allowing you to create and maintain letter templates. 1. The** Search Options and Results** 2. The **Letter Details** 3. The **Command Buttons** ## 1. Search Options and Results In the **Name **field, enter the name of the letter template or part of it, then click **Find** to view the template you wish to use. > ✅ **Tip:** Leave the** Name** field blank and click **Find** to load the list of all existing letter templates. The **Results Grid **displays the available letter templates. Click the **Name **hyperlink to view the template in the **Letter Details **section. ## 2. Letter Details The **Letter Details **allows you to create, edit, add, and maintain the information of a letter template.  To create a new letter template, you have to provide the following details: - **Name: **Enter a name for the letter. - **Description: **Short description of what the letter is all about. - **Text: **Contains the layout and content of the letter. - **Variables: **The drop-down menu displays the available placeholders for specific information, such as customer name, account number, and credit limit. > ℹ️ **Note: **You can personalise the letter template to match your company's branding by adding your logo and any relevant company or branch details. If you would like assistance with customisation, please log a support request with [Sterland Support](https://kb.myframeworks.com.au/page/support). ### Variables When you create a letter, you may use the available variables to replace specific information such as account number, phone number, credit limit and other customer details. The **Debtor’s Account Letter Maintenance** contains a list of all the possible variables that can be included in the body of the collection letter. > ⚠️ **Important: **Variables must be manually entered in the letter and should be enclosed in curly brackets, for example, **{phone_mobile}**.
For more information about the list of variables available, click here. > Macro (include)
## 3. The Command Buttons The command buttons allow you to create** New**, **Edit,** and **Delete** letter template; **Save** and **Cancel **any changes made to the templates. # Additional Information > ✅ Refer to [About Debtor Letters](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28399660) and the [Debtor’s Account Letter - Setup and Configuration](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28380682) for more information.