---
title: "The Tendering Popup Window"
canonical: "https://kb.myframeworks.com.au/space/FRAM/28391002/The%20Tendering%20Popup%20Window"
format: markdown
---
Below is further detailed information about the **Tendering** window & tendering the payment.
# The Tendering Amounts
In the **Tendering Amounts **section, the following is displayed.
| Field | Description |
| --- | --- |
| **TO PAY** | Auto-calculated. This is the total amount to be paid. |
| **TOTAL TENDERED** | Auto-calculated. This is the total of the tendered amounts to date. |
| **OUTSTANDING** | Auto-calculated. This is the remaining amount to be tendered. |
| **CHANGE DUE** | Auto-calculated. This is the change due to the customer. |
# Tendered Amounts
Displayed the **Tendered Amounts **section is a list of the **Tender Types** and **Amounts **that have been already tendered. This is used for when you are using multiple tender types for a single transaction, for example, Cash and Card or Reward Points and Card.
# Customer Cash Payments
The **Customer Cash Payments** section has the heading **Pay**. From here you can
- Select a **Tender Type **from the drop-down menu.
- Enter the **Amount **to be tendered for the type.
- Click **Pay** to complete the tender.
| Field | Description |
| --- | --- |
| **PAY**
 | Select the tender type from the drop down arrow > Macro (inline-media-image)
in the > Macro (inline-media-image)
field, type the amount being paid and once the payment has been tendered, click > Macro (inline-media-image)
.
Refer to the [flag](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28391002/The+Tendering+Popup+Window#flag) link above for information relating to the **FWTenBlnk** system flag.
:info: If you select the **Cash** tender type, the figure is rounded to the nearest 5 cents. All other tender types default to the value typed in the **Amount** field (located beside the **Tender Type** field).
:info: If **Cheque** is an available Tender Type option, you are also required to type in the **Bank Name, Branch Name, Drawer Name, Cheque Number** and **Cheque** **Value **fields, then click > Macro (inline-media-image)
:info: If a **Credit Card** is selected and you are running **Integrated EFTPOS **you will be prompted to use the EFTPOS machine during each separate Credit Card tender selection.
:info: If a **Rewards Program** is available and selected, follow the prompts for points allocations.
:info: If the **TendCrdBal** system flag is activated, it allows a POS Cash or COD customer to pay with any outstanding credit that has accumulated on their account. Refer to [POS Configurations](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28391236) for information on POS System Flags, including **TendCrdBal.**
:info: For cash amounts larger than the value defined for the System Setting - Amount **CshLndrLmt **the following fields will be displayed, Customer Name, Address, Suburb and States. These fields are required to complete the transaction. |
# Account Customer Payments
> ℹ️ The Account Sale printing options are displayed if the **FWPosPrint** flag has been activated.
| Field | Description |
| --- | --- |
| **ON ACCOUNT**
**Amount ** | If the tender is for an Account Customer and that customer elects to pay for the goods on their account, click > Macro (inline-media-image)
. The amount in the **Amount** field will be charged to their account. If this amount is the full amount of the transaction no further tendering is required.
:info: The **Account** field and > Macro (inline-media-image)
button are only activated if you are tendering a payment for an Account Customer.
:warning: If a customer has a password assigned in [Customer Maintenance ](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28389894) (within the *More Data* tab), the User will be prompted for the Customers' password before tendering can be completed. The *Password* field will only be displayed for Account Customers if the password as been defined in [Customer Maintenance ](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28389894).
:warning: Refer to [exceedcredit](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28391002/The+Tendering+Popup+Window#exceedcredit) below regarding customer's potentially *exceeding their Credit Limits*. |
| **Print Docket** | Tick > Macro (inline-media-image)
** Print Docket** to print a standard docket to provide to the account customer.
 |
| **Priced Docket** | Untick > Macro (inline-media-image)
**Priced Docket **and all pricing (unit price, Line price and total prices) will be excluded from the docket.
> ℹ️ - If **Retail Prices** is ticked, **Priced Docket** will be automatically ticked. Frameworks will not allow priced docket to be unticked when Retail Prices is ticked.
> ℹ️ - If original docket was unpriced, the **last docket** print will also be unpriced. |
| **Retail Prices** | Tick > Macro (inline-media-image)
**Retail Docket** to print the Recommended Retail Price (RRP)
Untick > Macro (inline-media-image)
**Retail Docket **to print the actual price on the docket and to also enable the **Trade + %** field, then add the appropriate mark up percentage which is then used to calculate the retail prices you want to be printed on the retail docket.
> ⚠️ These markup prices are strictly only printed on the retail docket and DO NOT change any pricing values on the order in the system
:info: Some of these print options may be dependent on your stationery setup. For example, if you have a customised docket for Retail Docket plus percentage, there may be some work needed to support the Retail pricing or the Trade + pricing. Contact [Support](https://kb.myframeworks.com.au/page/support) for further customisations |
| **Trade Prices + %** | As applicable, type the appropriate markup percentage which is then used to calculate the retail prices you want to be printed on the retail docket. |
| **Invoice** | Tick > Macro (inline-media-image)
**Invoice **to print a preliminary invoice.The **Printer Address** field will be activated to allow the user to select the printer from which the Preliminary Invoice will be printed.
 |
| **Printer Address** | Leave as default for the docket/s and/or invoice to print to the default printer or search for another printer defined via > Macro (inline-media-image)
. |
# Quick Tender Options
| Buttons | Description |
| --- | --- |
|  | **If a cash customer**, click any of the buttons on the bottom of the screen with the tender type (if cash, select the exact amount tendered), then click |