---
title: "Event Notifications - Common Issues/Troubleshooting"
canonical: "https://kb.myframeworks.com.au/space/FRAM/28386080/Event%20Notifications%20-%20Common%20Issues%2FTroubleshooting"
format: markdown
---
Refer to the below information for an explanation of common issues and how to troubleshoot and/or resolve them.

| **Issue** | **Troubleshooting Tips** | **Additional Information/Links** |
| --- | --- | --- |
| Event Notifications are not sending/showing up the event notification queue | Check the Event Queue Processor and Notification Event Queue Processor control are running | [Event Notifications - Setup & Administration](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28386126) |
| Check the event condition does NOT contain the following characters: { } |  |
|  |  |
|  |  |
| Event Notification has run successfully but I have not received a notification | Confirm under User Maintenance that a valid email address is configured for your user ID | [Creating a Frameworks User ID](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28386228) |
| Check the event notification queue to see if the task was completed with errors: |  |