--- title: "Chargeback Order" canonical: "https://kb.myframeworks.com.au/space/FRAM/28383564/Chargeback%20Order" format: markdown --- # Overview You may have current account customers who wish to shop at other stores/businesses but have the invoice for their purchase appear on your statement. The Chargeback Order allows you to quickly create a sales order and linked purchase order. These transactions then allow the customer to be invoiced by you and the goods they bought to be purchased from the other store/business. # Create a Chargeback Order To create a Chargeback Order, from the home **Dashboard** perform the following: 1. Click **Frameworks** then navigate to **Sales > Utilities & Scheduled Tasks > Chargeback Order** from the navigation tree. 2. Enter the** Chargeback Order** details as required. The available fields are: - **Supplier**: Select the relevant supplier from the drop-down menu. - **Customer**: Select the customer. - **Cust order**: Enter the customer order number. - **Reference**: Enter a chargeback order reference if required > ℹ️ - The Supplier dropdown selector will only show those suppliers who have the enabled **Allow Chargeback flag**. > ℹ️ - Only Account Customers are allowed for Chargeback. Customer must also be **Active**. 3. Click the **Create order** button. 4. A Message in red will appear advising the **Purchase Order** number and the linked **Sales Order** number. Make a note of or copy the order numbers then click **Close**. > ℹ️ - The Despatch method will be automatically added to the Sales Order as specified by the value of the tailoring code 'SOPChBkDel. > ℹ️ - The delivery date for the Order will by default be populated with the current date on creation. # Additional Information > ✅ Refer to the following articles for more information: > ✅ > ✅ - [Process a Chargeback Order](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30507058) > ✅ - [Chargeback - Setup and Configuration](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28383508)