---
title: "Reward Card Maintenance"
canonical: "https://kb.myframeworks.com.au/space/FRAM/28383360/Reward%20Card%20Maintenance"
format: markdown
---
# Overview
**Reward Card Maintenance** provides a way to maintain the configuration of generic reward programs. It assumes there is only one reward program per account number.
# Accessing the Reward Card Maintenance Screen
To maintain generic reward cards, perform the following:
Click the **Frameworks Menu **and navigate to **Sales > Maintenance > Reward Card Maintenance **from the** **navigation tree.
# > Macro (anchor)
Create a Rewards Card Member
To create a new Rewards Card member, perform the following:
1. Click** New**.
2. Complete all relevant fields. Refer to the link below for a screenshot and an explanation:
3. Once you have completed all mandatory fields. click **Save**.
4. To cancel the entry, click **Cancel**.
> ℹ️ Any incomplete mandatory fields will be marked with > Macro (inline-media-image)
> ℹ️
> ℹ️ and you will be unable to save until that field has been completed.
For more information on the Rewards Card Registration window, click here
> ℹ️ If the customer has an existing cash card or COD account, their information will automatically populate into this screen.
| **Field** | **Description** |
| --- | --- |
| **Account Number** | Type the Customer's Account Number or use the icon to search for then select the relevant account number.
> ℹ️ Validation performed on this field:
> ℹ️
> ℹ️ - The customer account type must conform to the valid customer account type list. |
| **Reward program** | Select **Generic Reward Program** from the drop-down list.
> ℹ️ Validation performed on this field:
> ℹ️
> ℹ️ - Populated from the list of generic Reward Programs starting with GEN.
> ℹ️ - Populates the **Card Number** with the Card Prefix if the Card Number is blank.
> ✅ Refer to [ITM Priority Card registration](https://refinedtheme-production.refinedwiki.com/macros/ui-textbox?pageId=42535641&pageVersion=1¯oId=2b710701-7350-471c-992e-2abbab28453e&truncated=true¯oBody=%3Cp%3ERefer+to%3A+%3Ca+class%3D%22unresolved%22+href%3D%22%23%22%3EITM+Priority+Card+registration%3C%2Fa%3E+for+further+information+about+ITM+Priority+Cards.&type=tip&xdm_e=https%3A%2F%2Fsterkb.atlassian.net&xdm_c=channel-com.refinedwiki.confluence.cloud.refinedtheme__ui-text-box1105236039809272022&cp=%2Fwiki&xdm_deprecated_addon_key_do_not_use=com.refinedwiki.confluence.cloud.refinedtheme&lic=active&cv=1000.0.0-4f9939271e33&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiI3MTIwMjA6NzJkMGJjY2UtZDJiMy00OTliLThiNjktMTllZjJjOTJiYmJiIiwicXNoIjoiNTg2YTcxOGFjOGY4YTk5MzYzMzIwZTRlY2NlYzIxNzdhMzQwYzRmYjk5N2Y0NmQxNzIxZGUxMmVlNjk2ZDU0YyIsImlzcyI6ImQ2ZjJlNzZiLWMzZjMtM2IxYS1hZTVmLWNhYWM5OWRlYzJlMCIsImNvbnRleHQiOnt9LCJleHAiOjE3MzE0NzY2ODMsImlhdCI6MTczMTQ3NjUwM30.AvGw1VeCA8IRmujNm0hY-XXynlJb8pUK_zuCnH5SNEQ#) for further information about ITM Priority Cards. |
| **Card Number** | Type the Card number.
> ℹ️ Validation performed on this field:
> ℹ️
> ℹ️ - Must conform to the prefix and length.
> ℹ️ - The card number must be 13 digits long. |
| **Title, Name, Email Address, Post Code, Mobile Number** | Update as appropriate.
- If the **Not Provided** checkbox is **disabled**, the mobile number is required.
- If the **Not Provided** checkbox is **enabled**, the mobile number is not required.
> ℹ️ Validation performed on these fields:
> ℹ️
> ℹ️ - Title determines the gender.
> ℹ️ - First Name and Last Name must be 2 or more characters in length and may only contain letters and ‘-‘.
> ℹ️ - Email Address is not validated.
> ℹ️ - Post Code must be 4 digits and may not be > 8999.
> ℹ️ - Mobile Number is not validated.
> ℹ️ When updated, the [Customer Maintenance](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28389894) details are also updated. |
| **Date Of Birth** | Update as appropriate.
> ℹ️ Validation performed on this field:
> ℹ️
> ℹ️ - The card holder must be older than 16 years and younger than 110. |
| **Gender** | Update as appropriate. |
| **Enrolment Date** | Update as appropriate.
> ℹ️ Validation performed on this field:
> ℹ️
> ℹ️ - Enrolment Date may not be in the future. It can be set to today. |
| **Address, Suburb, State, Phone Number, Fax Number** | Update as appropriate.
> ℹ️ Validation performed on this field:
> ℹ️
> ℹ️ - Address and Suburb must be more than 2 characters and may be any alpha, any digit and spaces, but no other characters.
> ℹ️ - State is a text input field instead of a drop-down and the only validation performed is that it contains a value.
> ℹ️ - Phone number and Fax Number are not validated.
> ℹ️ When updated, the [Customer Maintenance ](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28389894)details are also updated. |
# > Macro (anchor)
Registering a Customer's Reward Card via Point Of Sale
To register a customer's Reward Card via Point Of Sale, perform the following:
1. Ensure a customer account has been setup in Frameworks for the Reward Card member.
1. Refer to [Creating a new Customer](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28389894) and/or [creating a new Customer via the Copy button](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30516002) for further information.
2. Click the **Frameworks Menu **and navigate to **Sales > Transaction Processing > Point of Sale **from the** **navigation tree.
3. Click **New Sale** to create a new sale.
4. Click the **Add **icon to the right of the **Rewards Card#** field to register a Reward Card for a customer.
5. Complete all fields.
1. Refer to [step2](#step2) in [create](#create) for further information.
6. Click **Save **to save the registration of the Reward Card for the customer.
7. You may now continue with the sale.
# > Macro (anchor)
Maintain a Customer's Reward Card
On occasion, a customer with a Reward Card may need their contact details changed. When this occurs, the new details need to be recorded into Frameworks.
To maintain a customer's Reward Card, perform the following:
1. Click the **Frameworks Menu **and navigate to **Sales > Maintenance > Reward Card Maintenance **from the** **navigation tree.
2. The** Reward Card Maintenance** screen is displayed.
3. Search for the customer by **Name**, **Phone No** or **Post Code**, then click **Find **or leave blank to search for all Reward Card customers then click the **Card Number** hyperlink to open the record.
4. Update the details as appropriate, then click **Save **to complete the update.
1. Refer to [step2](#step2) in [create](#create) for further information.
> ℹ️ The **Reward Card Maintenance **screen is linked to the [Customer Maintenance](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28389894) screen. When details are updated via either screen the details will be updated in both screens.
# > Macro (anchor)
Replace a customer's Reward Card
On occasion, a customer may replace their Reward Card and receive a new Reward Card number. When this occurs, the new Reward Card number needs to be recorded into Frameworks.
To replace a customer's Reward Card in Frameworks at the time of Sale, perform the following:
1. Click the **Frameworks Menu **and navigate to **Sales > Maintenance > Reward Card Maintenance **from the** **navigation tree.
2. Search for the customer by **Name**, **Phone No** or **Post Code**, then click **Find **or leave blank to search for all Reward Card customers then click the **Card Number** hyperlink to open the record.
3. Click **Replace card**. Type the new Reward Card number into the **New Card Number*** field.
4. Update any other remaining fields as required.
5. Click **Save **to complete the update.
> ℹ️ The Reward Card number must be unique and not used by another customer otherwise you may receive an error message *"This Loyalty Card belongs to another Customer [nnnn]".*
# Additional Information
System Flags
**FeatureMGY**
Activates the Mighty Rewards Card Maintenance functionality. Refer to [https://mightyrewards.com.au/default.aspx?d=&](https://mightyrewards.com.au/default.aspx?d=&) to log in or register for Mighty Rewards. Refer to [Mighty Rewards](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28381304) for further information about Mighty Rewards.
---
**FeatureREW**
Activates the Rewards Card Maintenance functionality.
---
> ℹ️ If Mighty Rewards is active (FeatureMGY), it takes precedence over other generic Rewards (FeatureREW) and Reward Card Maintenance is not active. Refer to [System Settings - General ](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28382808)for further information.