---
title: "Customer Statements"
canonical: "https://kb.myframeworks.com.au/space/FRAM/28382514/Customer%20Statements"
format: markdown
---
# Overview
The **Customer Statements **screen allows you to view the details for any statement that has been previously generated for a customer.
# Accessing the Customer Statements Screen
To access the **Customer Statements **screen, perform the following.
1. Click **Frameworks **then navigate to **Receivables > Enquiries > Customer Statements** from the navigation tree.
> ℹ️ You can also access Statements from the [Credit Information ](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28378802)section of the [Customer Dashboard](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28378750).
2. Using the filter options, type the **Customer ID **or click **Search **to open customer finder, then click **Find**.
# Navigating the Customer Statements Screen
Once you have opened up the Customer Statements screen you will be be able to view the statement information about the selected customer.
This screen is made up of 3 sections, these are:
## 1. The Search Section
In this section you can refine your search by **Customer** and **Company. **
> ℹ️ If your Frameworks has multiple company access, you the **Company **drop-down menu will be displayed and will default to your logged in company. Refer to [Operating Frameworks across multiple Companies](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28396178) for further information.
## 2. The Search Results
In the Results section, click the relevant **Date **hyperlink to open view the customers statement details
In the results section you will be able to quickly see:
- The **Company **Id, if your Frameworks is a multi-company and **All Companies **has been selected.
- The end **Date** of the customer statement period
- The **Current **statement value due for that period.
- The **Balance Due** for the period.
## 3. The Statement Details
The **Statement Details **section displays the statement information related to the statement period selected.
- Click **Print/Send** to print or email the statement to the customer.
For more information about the Statement Details, click here
| **Field** | **Description** |
| --- | --- |
| **Date** | Displays the date of the Statement period. |
| **Name** | Displays the Customer's name. |
| **Address, Suburb, State, Postcode** | Displays the Customer's address details. |
| **Current** | Displays the $ value due in the current period. |
| **30 / 60 / 90 / 120 Days** | Displays the $ value due in the 30 / 60 / 90 / 120 day period. |
| **Total Due** | Displays the total $ value of all aged periods due. |
| **Ref No** | Displays the transaction reference number for example the invoice or payment number. |
| **B/O** | Displays the Back Order Number. |
| **Type** | Displays the transaction type of either Invoice, Payment, Refund or Adjustment. |
| **Link** | Hyperlinks to the transaction details. |
| **Date** | Displays the Transaction Date. |
| **Amount** | Displays the Transaction Value. |
| **Discount** | Displays the Discount value. |
| **Balance** | Displays the Transaction Balance. |
| **Reference** | Displays the Reference information. |
---
# Additional Information
> ✅ Refer to [Statement Batch Print](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28384672) for additional information.
Related System Settings - Flags/General
The below system settings may be used to customise the functionality of your Frameworks instance.
| **System Settings - Flags** | **Flag Purpose** |
| --- | --- |
| **RecStPrtZrP** | Print zero-dollar payment on customer statement |
> ✅ Refer to [Receivable Related System Settings](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28384494) for more information.