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title: "Invoices and Statements"
canonical: "https://kb.myframeworks.com.au/space/FRAM/28382438/Invoices%20and%20Statements"
format: markdown
---
# Invoices

There are fields in the customer set up that regulate the printing of invoices and the amount of details on an invoice for that customer.

# Statements

The issuing of statements should be an organised and consistent request for payment. It is essential to educate customers and to establish regular, on time collections.

If you falter with the accuracy of the information on the statement or are slow in issuing statements, the customer can use either as an excuse not to pay or to delay payment of the account.

Before statements are printed, it is advisable to print a Debtors Trial Balance and take note of any stray or untidy balances, that is, small amounts or credit amounts spread across various periods.

These accounts should be investigated and tidied up before the statement print. Even with a statement, the first visual impression is important.

After the first statement goes unheeded, start the credit collection process, noting that procedures for handling slow paying accounts should emphasise speed in contacting the delinquent debtor.

The creditor who moves first is the most likely to recover money when a debtor is in serious difficulty. Issuing further statements before the first collection step is taken is likely to lower the recovery ratio.