---
title: "Create a Customer Payments from a Bank Statement"
canonical: "https://kb.myframeworks.com.au/space/CO/402980894/Create%20a%20Customer%20Payments%20from%20a%20Bank%20Statement"
format: markdown
---
Customer payments that are not automatically suggested during bank reconciliation can be entered manually from the bank statement record. This allows you to match bank deposits to customer accounts.

> 📝 ## Prerequisites
> 📝 
> 📝 - Access to the **Bank Reconciliation** screen
> 📝 - Bank statement imported or entered into Frameworks
> 📝 - Customer accounts set up in the system
> 📝 - Appropriate user permissions for customer payment processing

## Create the Payment

1. In the **Bank Reconciliation** screen, locate the unreconciled bank statement record for the customer deposit.
2. Click the **Customer Payment** icon for the statement record to open the **Bank Statement Payment Entry** window.
3. In the **Cust** field, enter the customer number or click the **search** icon to open the **Customer Finder** window.
4. Select the customer from the results. The **Customer Name** field displays the selected customer.
5. In the **Amount** field, enter the customer payment amount.
6. Click **Add** to enter additional customer payments if the bank deposit includes multiple customer payments.
7. Click **Post** to create the customer payments and add the balanced transactions to the **Reconciled** tab.

## Result

Frameworks creates the customer payment records and adds the balanced general ledger transactions to the **Reconciled** tab. The customer payment appears in the **Customer Payments** screen and is available for allocation to customer invoices.

The total of all customer payments entered must equal the bank statement record amount. If the amounts do not balance, the **Post** button remains disabled.

---

## Alternative: Create New Payment with Allocation

If you need to allocate the payment to an invoice immediately, click **New Payment** instead of using the **Bank Statement Payment Entry** window. This opens the **Customer Payments** screen where you can enter the payment and allocate it to specific invoices in one process.

After creating the payment through **New Payment**, manually match the unreconciled bank statement transaction to the created general ledger transaction in the **Bank Reconciliation** screen.

---

## Payment Gateway Imports

For **BPay **or **FatZebra **payment gateway deposits, use the import functionality instead of manual entry. See [Import Payment Gateway Statements for Bank Reconciliation](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/403144715) for importing BPay .brf files and FatZebra .csv files.

> ✅ ## Related Tasks
> ✅ 
> ✅ - Allocate customer payments to invoices - see [Processing Customer Payments](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30516976)
> ✅ - [Import Payment Gateway Statements for Bank Reconciliation](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/403144715)
> ✅ - [Match unreconciled transactions in bank reconciliation](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30515312)