--- title: "Processing Mighty Rewards customers at Point of Sale" canonical: "https://kb.myframeworks.com.au/space/CO/30530442/Processing%20Mighty%20Rewards%20customers%20at%20Point%20of%20Sale" format: markdown --- Overview To increase the uptake of Mighty Rewards and DIY Rewards across the customer base, IHG has been performing the following changes to the program: Sign Up Online : Where customers sign up online, they are issued a virtual card via email. They take this virtual card to the nominated store, and the store swaps the card for a plastic card. Open Loop : the open-loop change to the program means that any customer can accrue points in any store and redeem points in any store. For stores, this means that the first time that a customer from another store presents at the register in your store, the customer details need to be migrated from the DCA database into the store’s local system.  For customers who have signed up online, some stores may have a policy of issuing the customer a physical card using the  Replace Card  function within the  Mighty Rewards Card Maintenance screen, although this is not mandatory, and it is perfectly acceptable for the customer to use their virtual card on their smartphone at POS. Refer to  Mighty Rewards  for additional information about Might Rewards. Processing Mighty Rewards Customers at POS 1. Access the Point of Sale Screen Click the Frameworks Menu, then navigate to Sales > Transaction Processing > Point of Sale . 2. Add Products Add products to the sale as usual. Refer to  Point Of Sale  for additional information. 3. Enter Customer’s Mighty Rewards Card Before tendering the sale, scan or enter the customer’s Mighty Rewards card number in the Customer field. After scanning, a pop-up will appear showing any relevant customer information or messages. Processing Different Customer Scenarios A. Customer Registering for the First Time If the customer does not have a Mighty Rewards card/account: Click the Plus icon next to the Mighty Rewards Card # field to open the Mighty Rewards Card Registration window. Complete all required fields: Email Address, Card Number, First Name, Last Name, Postcode . Refer to the Account Details  section in the  Mighty Rewards Card Maintenance User Manual for more information about the fields. Click Save to add the customer to the DCA database and your store’s system. B. Customer Has Their Card (Virtual or Physical) If the customer has their card with them, either as a virtual card on their smartphone or as a physical card, the steps to process a sale for this customer are Where the customer hasn’t traded in your store before, they will not be visible in Frameworks. This means that you can’t search for them using the normal “customer search” that you use for Trade Customers; however, they will be available within the DCA database for you to find either when you add them in via the  Mighty Rewards Card Registration  window or using the  DCA Search  icon. In the Customer field, scan or enter the customer’s card number. If the customer isn’t found in Frameworks, they will need to be added. To do this, click on the + next to the Mighty Rewards Card # field, the Mighty Rewards Card Registration  window will be displayed. In the Mighty Rewards Card Registration  window, enter the following required information: When using the  Mighty Rewards Card Registration  window, Framework will look up the DCA database for you. In the Email Address  field, enter the customer's email address that is registered to the Might Rewards account. The rest of the customer's details will be automatically added to the  Mighty Rewards Card Registration  window. If the email address already exists in Frameworks or the DCA database for another Mighty Rewards account, it can NOT be used again. Role email addresses are NOT able to be used, for example, noreply@, sales@, etc. An error will be displayed notifying you of this. In the Card Number  field, confirm that the card number displayed is the correct card number. If the card number is incorrect, enter the correct number, and the account details will be updated to match the details in the DCA database, including overwriting the entered email address. In the  Account Number field, enter the required details. For creating the customer's accounts, you have 3 options; these are Leave the  Account Number  field blank, and the next available customer number will be applied. Click the Search icon to search for the Frameworks customer account. Enter the account number you want to be created. Click  Save  to create the customer account within Frameworks.  C. Customer Does NOT Have Their Card If the customer does not have their card on them, then you will need to search for them in the DCA database before you can proceed and complete the sale in Frameworks, the steps to process a sale for this customer are: Where the customer hasn’t traded in your store before, they will not be visible in Frameworks. This means that you can’t search for them using the normal “customer search” that you use for Trade Customers; however, they will be available within the DCA database for you to find either when you add them in via the  Mighty Rewards Card Registration  window or using the  DCA Search  icon. Click the Search  icon next to the Mighty Rewards Card # field; the DCA Customer Search  window will be displayed. In the DCA Customer Search  window, perform the following to find the customer. You can search for the customer's details using one of the following search criteria: Their  Mobile Number. Their  Email Address. Their  First name  (at least 1 character) +  Last Name  (at least 2 characters) + Post Code. Click  Find  to look up the DCA database for the Mighty Rewards customer and update the results grid below.  From the results below, click on the  Card Number  hyperlink to select the customer. Once you have selected the customer's  Card Number one of 2 things will occur depending on if: Customer Exists in Frameworks If the customer exists in Frameworks, the  Customer  field will be updated with the specific account for this customer. Customer does NOT Exist in Frameworks If the customer does NOT exist in Frameworks, the  Mighty Rewards Card Registration  window will open, allowing you to add them as a customer. To do this, perform the following: Confirm the details of all required fields, such as  Email Address, Card Number, First Name, Last Name and Postcode  are correct. Refer to the Account Details  section in the  Mighty Rewards Card Maintenance User Manual for more information about the fields. In the  Account Number field, enter the required details. For creating the customer's accounts, you have 3 options; these are Leave the  Account Number  field blank, and the next available customer number will be applied. Click  Search icon to search for the Frameworks customer account. Enter the account number you want to be created. Click  Save  to create the customer account within Frameworks.  The  Customer  field will be updated to the specific account for the customer. Process the rest of the sale as normal. Additional Information Next:  Redeeming Mighty Rewards at Point of Sale  Operators Guide. Refer to the Mighty Rewards Card Maintenance for additional information. The below system settings may be used to customise the functionality of your Frameworks instance. System Settings - Flag Flag Purpose MRAddrMand Determines if Address1, Suburb are mandatory fields when registering a Mighty Rewards customer