---
title: "Create a Special Product in a Sales Order"
canonical: "https://kb.myframeworks.com.au/space/CO/30526614/Create%20a%20Special%20Product%20in%20a%20Sales%20Order"
format: markdown
---
Add a Special Product to a Sales Order when a customer requires a product that is not on the Product Master File.

> 📝 ## Prerequisites
> 📝 
> 📝 - An open Sales Order in the **Sales Order Maintenance** screen with a customer assigned.
> 📝 - The product entry fields in the **Order Lines** tab must be empty (no partially entered line).
> 📝 - Knowledge of the product details: supplier, description, unit of measure, product group and pricing.
> 📝 - If the **SopAuthSpc** flag is enabled, the user must have permission to create Special Products or be able to obtain authorisation.

## Steps

![image-20260414-071836.png](media://b528f06f-6f6d-4b0f-9b55-7698f3b8cd56)

1. In the **Sales Order Maintenance** screen, on the **Order Lines** tab, click **Actions** and select **Add Special Product**. The **Create Special Product** window opens.
2. In the **Supplier** field, enter the supplier's name or ID, or click the **Search** icon to find the supplier.
3. Complete the required fields: **Product Description**, **Unit of Measure** and **Product Group**. Enter the **Supplier Cost** and any other fields as needed. Refer to Create Special Product Window - Field Definitions for details on all available fields.
4. If required by your system settings, enter a **Barcode** value or confirm the auto-generated barcode.
5. Review the **Unit Sell** price. Frameworks calculates the Unit Sell automatically if a Special Item GP% is configured for the selected product group or sub-group. If no GP% is configured, enter the sell price manually.
6. Click **Save**. Frameworks generates a Special Product code (for example, ZZ00001) and adds the product to the order line.
7. Enter the order **Quantity** and any other product entry details, then click the **Add** icon to confirm the line.
8. If the Special Product needs to be ordered from a supplier, click **Actions** and select **Linked PO** to create a Purchase Order linked to the Sales Order.

## Result

The Special Product is created in the Product Master File with a generated product code and added to the Sales Order. The order can be processed as normal. If a Linked Purchase Order was created, the purchase order is linked to the Sales Order and ready for processing.

> ℹ️ **Note:** If you attempt to add a Special Product while a partially entered product line exists in the **Product Entry** section, Frameworks displays the message: "*There is a partially entered line in the entry form - special product cannot be added*". Clear or complete the existing line before proceeding.

> ℹ️ **Note:** If the **SOPLinkSpc** flag is enabled, the Special Product cannot be released for picking or despatch until a Linked Purchase Order has been created.

> ✅ ## Related Tasks
> ✅ 
> ✅ - [Create a Special Product from POS](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/662536215)
> ✅ - [Create a Special Product using a Template Product](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/662601754)
> ✅ - [Create a Special Product from a Supplier Catalogue](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/662470668)
> ✅ - [Create a Linked Purchase Order](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/30523144)
> ✅ - [Special Product Creation - Overview](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/30520386)

> ✅ ## Related Information
> ✅ 
> ✅ - [Create Special Product Window - Field Definitions](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/662503454)
> ✅ - [Understanding Special Products](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/662470659)
> ✅ - [Configure Special Product Barcodes](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/73695278)