---
title: "Mitre10 and Home Timber & Hardware Gift Cards"
canonical: "https://kb.myframeworks.com.au/space/CO/30523824/Mitre10%20and%20Home%20Timber%20%26%20Hardware%20Gift%20Cards"
format: markdown
---
# Overview

You can seamlessly activate and tender payments using Mitre10 and Home Timber & Hardware Gift Cards at the Point of Sale. Powered by Frameworks' Vii Gift Cards integration, this functionality ensures a smooth and efficient transaction process, enhancing the overall shopping experience by providing a convenient and flexible payment option.

> ⚠️ **Important: **To complete these steps you will need to [Configure Vii Gift Cards as a Tender Type](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28385392) for customers to redeem the cards values and complete the [Vii Gift Cards - Setup and Configuration](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28385304) process to sell and activate the cards.

# How to Activate a Vii Gift Card

> Macro (include)

To sell and activate a Vii gift card, perform the following

1. Click the **Frameworks Menu** and navigate to **Sales > Transaction Processing > Point of Sale**
2. In the **Product **field, scan the gift card or enter the gift card product ID
  1. For **Fixed Value **cards the **Sell Price **is already entered
  2. For **Variable-Value** cards, in the **Sell Price** field, enter the value of the gift card
3. In the **Voucher No** field, enter the voucher number from the back of the card. This will be a unique 18 digit number.
4. **Add** the product to the transaction.

> ℹ️ **Note: **You can add more products to the sale as required.

5. Click **Finish Sale, **to open the **Tendering** window.
6. Tender the sale as normal. A **Gift Cards **section is displayed with a list of gift cards that has been added to the sale. Each card will have a status of **Pending Activation.**
  
7. Once the tendering is completed, you will be notified as the cards are activated. When all the cards are activated, via the Vii Gift Cards API, the tendering window will close.

> ℹ️ **Note: **When a discount is applied to a fixed-value Vii gift card, the discounted value is paid and the card is activated for its full fixed-value.

> ⚠️ **Important: **Discounts can not be applied to variable-value cards.

> ❌ Any errors with the activation will be displayed.

---

# How to Tender a Vii Gift Card Payment

> Macro (include)

To tender a payment using a Vii Gift Card, perform the following:

1. Process the transaction as normal and once ready open the **Tendering **window.
2. In the **PAY **section, from the tender type drop-down menu, select **Vii Gift Card.**
  
3. Enter the amount being paid using a **Vii Gift Card **and click **Pay**.

> ℹ️ The **To Pay**, **Total Tendered, Outstanding** and **Change Due** fields are automatically calculated.

4. From the **Vii Gift Card Payment** window you will see the **Sale Total **and you will need to enter the **Gift Card** **number** and **PIN.**
5. Click **Confirm** to finalise the transaction.
6. Once the transaction is complete the card balance will be displayed on the tendering screen, even if the transaction has been tendered in full.
7. Click **Save/Close **to finish the sale.

---

# How to Process a Refund to a Vii Gift Card

> Macro (include)

To refund a payment made using a Vii Gift Card back to a gift card, perform the following:

> ⚠️ **Important: **If a purchase is made using a gift card, you must refund the amount to a new or existing gift card.

1. Open the Frameworks Menu and go to **Sales > Transaction Processing > Credit Notes**.
2. Click **New** to start processing the refund as usual.
  1. For a **Cash Sale**, keep the customer unchanged.
  2. For a **Customer Sale**, enter the customer’s ID or use the Search icon to find the customer.
  3. Select **Stock Return** to process a returned order that requires stock movements.
  4. Choose **Overcharge** to refund all or part of a transaction without stock movements.
  5. Enter or search for the **Original Docket number**, then click **Load Details**.
  6. Input the returned quantity in the **Credit Qty** field or the refund amount in the **Unit Credit** field.
3. Click **Finish** after entering all the return quantities.
4. Use the **Tendering **window to allocate the amount paid on the gift card for refunding. Other refundable amounts will be available as normal.
5. Enter the **Gift Card Number** to refund the specified amount.
6. Refund any outstanding balances if necessary.
7. Click **Save/Close** to finalise the refund and allocate the refunded amount back to the gift card.

> ℹ️ If the customer no longer has the original gift card, you can issue the refund using:
> ℹ️ 
> ℹ️ - **A Fixed-Value Gift Card**: Use this option if the refund amount matches the card's value. For example, if refunding $50, select a new $50 gift card.
> ℹ️ - **A Variable-Value Gift Card**: Choose this option if the refund amount doesn’t match the value of any fixed-value cards.
> ℹ️ 
> ℹ️ The new cards will activate once you complete the refund tendering process.

# Additional Information

> ✅ Refer to [Checking a Vii Gift Cards Balance](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30515798) for additional information.