---
title: "Maintaining a Customer Order"
canonical: "https://kb.myframeworks.com.au/space/CO/30523548/Maintaining%20a%20Customer%20Order"
format: markdown
---
How to Maintain a Customer Order To maintain a customer order from the home  Dashboard  perform the following: Finding and Opening an Existing Customer Order To find and open a customer order, complete the following: Click   then navigate to  Sales  >  Transaction Processing  >  Customer Orders  from the   navigation tree. Enter the search criteria and click   to return a list of matching customer orders. Refer to  Finding a Customer Order  for more information. Click the  Order  hyperlink to open your desired customer order and maintain it as necessary. Adding and Removing Products To add or remove product lines from the customer order, complete the following: Within the  Order Lines  tab, click   to open the  Customer Order Line Maintenance  window and add products to the customer order. Refer to  Creating a Customer Order  for more information. Click the  Cust Product  hyperlink of any of the existing product lines to open the  Customer Order Line Maintenance  and edit the product lines. More about the Customer Order Line Maintenance window. To use the  Customer Order Line Maintenance  window, complete the following: In the fields on top, input the details contained within the file sent to you by your customer. Click   to find the matching product in the Frameworks system. Click   to add a special product to the order. If no products in the Frameworks system are matched to the customer product, enter a product's details into the  Order Lines  fields. Click   to match the order product's price to the customer product's price. Click the   or   icon to edit the matching product line or use the   icon to remove the product line. Click   to finalise the match and add the product to the order. Previously matched and newly matched products are stored in  Customer Product Translations . Refer to  Creating a Customer Order  for more information. Refer to  Special Product Creation  for more information on special products. Select a product line and click   to remove any product lines as necessary. Reassigning a Customer Order To reassign a customer order, complete one of the following: Click   to assign the customer order to yourself. Click   to assign the customer order to a different user regardless if its currently assigned to you or someone else. Completing a Customer Order To complete a customer order, complete the following: Once the customer order details have been finalised and the customer order is ready to be marked as complete, click    to complete the customer order. Before a customer order is completed, all necessary fields must be filled in correctly and all issues corrected. If they aren't, upon clicking the    button, a   icon will appear next to the order  Status . Hover over this icon to discover the issues that need to be rectified. Once the customer order is completed, a sales order is created. Click on the  Sales Order Number  hyperlink within the order header to view and maintain this new order. If the  COPPrjLnk  flag is enabled within  Miscellaneous Table Maintenance , you will be prompted to connect your now sales order to a new or existing project. You also have the option to close this window and continue as normal. Refer to  Sales Order Related System Settings  for more information. Additional Information Refer to  Customer Order Maintenance  for more information. Refer to the other  Customer Orders Processes  for more information.