---
title: "How to Create a Chargeback Order"
canonical: "https://kb.myframeworks.com.au/space/CO/30523040/How%20to%20Create%20a%20Chargeback%20Order"
format: markdown
---
<details>
<summary>Flags</summary>

| **Flag** | **Description** |
| --- | --- |
| **SOPChBkDel** | Despatch method for chargeback transactions. If not defined will be an error on created sales order.<br>Flag value is defined by adding a chargeback despatch type under in 'Miscellaneous Table Maintenance' - 'Delivery - Despatch Types' |
| **SopChBkProd ** | <span style="color: #003366">Placeholder Product code for chargeback transactions, if not defined there will be a validation error on creation of sales order.</span><br><span style="color: #003366">Value to be derived from: Create a miscellaneous type of product to be set by the SopChBkProd flag</span> |

Suppliers must be flagged as "Allow Chargeback" (via Supplier Maintenance - Trading Terms - Allow Chargeback) in order to create Chargeback Orders via this utility.
</details>

1. Click **Frameworks **then navigate to **Sales > Utilities and Scheduled Tasks > Chargeback Orders **from the navigation tree.
2. Enter the supplier or select from the available drop-down menu.
3. Select from the customer **Search**.

> ⚠️ Customers' available for selection must be of type = A and credit status = Active.

4. Enter to **Customer Order #** and **Reference** in the respective fields.

> ⚠️ The **Customer Order #** is mandatory, while the Reference is optional.

5. Click **Create Order**. The created Order will by default automatically populate the Customer Order # and (if entered) the Reference number.

# Additional Information

> ✅ Refer to [Chargeback Order](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28383564) for more information.