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title: "Tendering Zip Payments"
canonical: "https://kb.myframeworks.com.au/space/CO/30522722/Tendering%20Zip%20Payments"
format: markdown
---
This document will help you tender Zip Pay and Zip Money payments. Overview Zip allows your customers to pay now, using their Zip account. They will login to their Zip digital wallet on their phone, get a 6-digit store code for you to enter it into the payment tendering screen to finalise their purchase. Just like any other tendering options within Frameworks, Zip can be used with a mix of other  payment methods in one transaction.  Important : to complete these steps you will need to  Configure Zip as a Tender Type . How to Tender a Zip Payment To tender a payment using Zip, perform the following: Process the transaction as normal and once ready open the  Tendering  window. The tendering window can be accessed via  Point of Sale, Sales Orders, Customer Orders, Weighbridge Tickets or Sundry Payments modules.  In the  PAY  section, from the tender type drop-down menu, select  Zip. Enter the amount being paid using  Zip  and click  . The  To Pay, Total Tendered, Outstanding  and  Change   Due  fields are automatically calculated. From the  Zip Payment  window you will see the  Sale Total  and you will need to ask the customer for their  InStore Code  (The instore code is typically a 6 digit number) An example of the Pay with your instore code page The customer will need to login to their  Zip  app, on their mobile and select  Shop In-Store.  They will be taken to their  Pay with your instore code  page and will advise you of the number.   2.  Enter in the  Store Code  and press  . You will be notified  Still in the   Zip Payment  window, you will be notified " Awaiting customer confirmation on mobile device " and the customer needs to  confirm their purchase  via the Zip app. If there are any issues with payment confirmation you will be notified with the following messages The purchase request has been declined  - The customer will have more information in their app, however this is typically due to lack of available funds. An example of the Confirm your purchase page On the  Confirm your purchase  page, in the customers app, they will be able to view the  Total  amount being charged and also your  Company  name. Once the customer has confirmed the transaction, Frameworks checks the status is approved and the tendering process will continue. The  Zip Payment  window will close, and if the transaction has been tendered in full the tendering screen closes automatically as well. The customer will receive confirmation on their Zip app that the funds have been deducted from their account. On printing out the docket for the transaction, a  Zip  reference number will be displayed on the docket and in the Till logs. Refer to  Till Log  for more information about viewing a transactions reference number. A docket example This is a Star Docket Possible Errors If for any reason the transaction is rejected, times out or any other error occurs you will be notified by a  A few possible error are: Invalid Store Code Error : Incorrect store code [xxxxxx] entered. Please re-enter your store code. Message received from the interface is: The account identifier does not match any known account, please try again. Resolution : Ask the customer to confirm their  instore code. Invalid Location ID for the current branch Error:  Location ID [xxxxx] was not found. Message received from the interface is: Location could not be found. Resolution:  See  Configure Zip as a Tender Type  and confirm your location id is correct. Additional Information Refer to  Refunding Zip Purchases  for more information on refunding. Refer to  Configure Zip as a Tender Type  for more information.