---
title: "Process a Cash Refund"
canonical: "https://kb.myframeworks.com.au/space/CO/30522044/Process%20a%20Cash%20Refund"
format: markdown
---
How to Process a Cash Refund To process a Cash Refund,  perform the following: Click   then  Sales > Transaction Processing > Credit Notes  from the navigation tree. Click  . In the  Original Docket  field, type the transaction number. If applicable, in the  B/O  field enter the back order number. From the  Type  drop-down menu, select a cash refund type to be processed. Click   and enter the reason for the refund. If there is an original docket, click the  Load Details  button in order for the original transaction details to be displayed. Alternatively, if there is no original docket, click the  Add  button under the tab and enter the product code and the corresponding details. Click   Enter the  Reason  for the credit note against the transaction line. Click   to save the cash refund once completed. Additional Information Refer to  Processing a Cash Refund  for more information.