---
title: "Special Product Creation - Overview"
canonical: "https://kb.myframeworks.com.au/space/CO/30520386/Special%20Product%20Creation%20-%20Overview"
format: markdown
---
**Special Product **creation allows users to add non-standard products to Sales Orders and POS transactions without a separate product setup process. Frameworks generates a unique product code, adds the product to the Product Master File and links it to the order in a single step.

This overview covers the different methods for creating Special Products and the typical workflow from creation through to fulfilment. For background on what Special Products are, how pricing works and related system settings, refer to Understanding Special Products.

## Process Stages

Creating and fulfilling a Special Product follows these stages:

1. **Create the Special Product** - Add a Special Product to a Sales Order or POS transaction by entering the product details in the **Create Special Product** window. The product is saved to the Product Master File with a generated product code (for example, ZZ00001) and added to the sales transaction.
2. **Complete the order** - Enter the order quantity and any additional order line details, then continue processing the Sales Order or POS transaction as normal.
3. **Create a Linked Purchase Order** - If the Special Product needs to be ordered from a supplier, create a Linked Purchase Order from the Sales Order to link the purchase to the customer's order. For Special Products created in POS, first convert the transaction to a Sales Order, then create the Linked PO.
4. **Receipt and despatch** - Receipt the Special Product when it arrives from the supplier, then pick, pack and despatch to the customer following the standard fulfilment process.

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## Related Tasks

**Before creating Special Products:**

- [Create a Template Product](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/30526772) (required if using the Template Product method)

**Creating Special Products:**

- [Create a Special Product in a Sales Order](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/30526614)
- [Create a Special Product from POS](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/662536215)
- [Create a Special Product using a Template Product](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/662601754)
- [Create a Special Product from a Supplier Catalogue](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/662470668)

**After creation:**

- [Create a Linked Purchase Order](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/30523144)

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## Who's Involved

- **Sales Representatives and Counter Staff:** Create Special Products in Sales Orders and POS transactions when customers request non-standard products.
- **Purchasers:** Create Linked Purchase Orders for Special Products that need to be sourced from suppliers.
- **Warehouse Staff:** Receipt Special Products from suppliers, then pick, pack and despatch to customers.
- **System Administrators:** Configure Special Product system settings including barcode requirements, field visibility and product code prefixes.

> ✅ ## Key Concepts
> ✅ 
> ✅ - [Understanding Special Products](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/662470659)
> ✅ - [Create Special Product Window - Field Definitions](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/662503454)
> ✅ - [Configure Special Product Barcodes](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/73695278)
> ✅ - [Product Group Maintenance](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28405034)