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title: "Import Chargeback Products"
canonical: "https://kb.myframeworks.com.au/space/CO/30514072/Import%20Chargeback%20Products"
format: markdown
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Overview Once a  Chargeback Order  has been created the products need to be added to the chargeback order. One way to do this is to import a CSV file. How to Import Products into a Chargeback Order To Import Products into a Chargeback Order, perform the following: Click a step below for more information. Navigate to the Chargeback Order Click   then navigate to  Sales > Transaction Processing > Sales Orders  from the navigation tree, Locate the Chargeback Sales order as created in  Import Chargeback Products . Import the Chargeback  From the  Actions  button select  File Imports > Chargeback In the  Chargeback Import  window chose required  Package  from the drop-down menu and click  . Click  and  locate the file you want to upload  then click  . If there no import line to resolve you can continue to  Process a Chargeback Order   Resolve Chargeback Import Lines Once the file has been uploaded you will be taken to the  Resolve Chargeback Import Lines  window. Resolve any of the issues with  Invalid UOM  or  Invalid Products  within the chargeback file so they match the UOM and products within frameworks. Once an  Invalid UOM  and/or  Product  has been matched, the match will be saved in Frameworks for future imports. When in the  Resolve Chargeback Import Lines  window if there are any issues with the lines of the import you will be notified by the icon at the start of the line. Depending on issues you can resolve them in a number of ways: Click on the to delete a line from the import Any invalid units of measure (UOM) will be visible in the  Invalid UOM  drop-down. Use the  Valid UOM  finder to match off the UOM with those entered in Frameworks. Any invalid products will be visible in the  Invalid Products  drop-down. Use the  Valid Product  finder to match off the products with those in Frameworks.  You can also  Create a Special Product  by ticking the  Create Special  checkbox and entering the required information to the right  (Description, Unit Cost/Price, UOM, etc...) Click   to commit the changes.  Finalise the Chargeback Click the  button and select  Finalise Chargeback  to complete the chargeback order.  If there are sill unresolved line on the import the  Finalise Chargeback  option will not be available and a   icon will be available under the  Actions  button. Click this icon to open the  Resolve Chargeback Import Lines   window. Refer to  Process a Chargeback Order  for more information  Additional Information Next :  Process a Chargeback Order Refer to  Chargeback Order  for more information