---
title: "Maintain Customer Records"
canonical: "https://kb.myframeworks.com.au/space/CO/30509490/Maintain%20Customer%20Records"
format: markdown
---
Use the Customer Maintenance screen to update customer details including contact information, credit settings, delivery addresses and account preferences.

> 📝 ## Prerequisites
> 📝 
> 📝 - User permissions for customer maintenanc
> 📝 - Customer account exists in the system

## Steps

1. Navigate to **Receivables > Maintenance > Customer Maintenance**.
2. In the **Search** field, enter part of the customer name or customer number, then click **Find** to search (or click **Find** directly to display all customers).
3. Click the customer number hyperlink to display the customer details in the right pane.
4. Select the relevant tab to modify the customer details (refer to Customer Maintenance - Field Definitions for field assistance).
5. Click **Save** to commit the changes.

## Result

The customer record is updated with the modified information. Changes are saved to the system and take effect immediately.

> ⚠️ Changes to customer email addresses in Frameworks will sync with ProStix. However, email address amendments made through ProStix ETM settings will not sync back to Frameworks. Update customer email addresses in Frameworks to maintain synchronisation.

> ℹ️ You can also maintain a customer from the Customer Dashboard. Search for the customer, click the customer number hyperlink to display customer details, then on the **Customer Details** tab click **Maintain** to access the Customer Maintenance screen.

---

> ✅ ## Related Tasks
> ✅ 
> ✅ - [Create a Customer](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/30509474)
> ✅ - [Delete a Customer](https://sterlandsupport.atlassian.net/wiki/spaces/CO/pages/438272028)
> ✅ - [Customer Maintenance](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28389894)