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title: "Resuming a Sales Order via POS for Customer Pickups"
canonical: "https://kb.myframeworks.com.au/space/CO/30509120/Resuming%20a%20Sales%20Order%20via%20POS%20for%20Customer%20Pickups"
format: markdown
---
Overview For a cash or account customer, Frameworks allows you to resume a sales order through Point of Sale when it has been set for pickup by the customer. The sales order  Despatch Method  should be set as a pickup type. Unlike a normal POS transaction, a Customer Pick Up order will not be repriced upon tendering. How to Resume a Sales Order Set for Customer Pickup To reopen and maintain a sales order in POS that has been set for customer pickup, complete the following: Click   and navigate to  Sales  >  Transaction Processing  >  Point of Sale Click   then   to open the  Transaction Finder  window. Search for the sales order using any of the following: Type the customer ID in the  Customer  field or search for the customer via the   button. Search for the sales order number via the  From Number  and  To Number  fields. Then click   to return a list of sales orders. Select the relevant sales order and the information should populate the  Point of Sale  screen.  Make any necessary changes to the sales order, then click   to tender the payment. A customer order pickup in POS requires the full amount of the order to be paid before the order is released.  If you do not want to finish the sales order through POS,  Suspending a Cash or Account Sale  to save any changes made to the sales order transaction. Refer to  Process a POS Sale - Simple  for more information. Refer to  Tendering Payments  for more information. Additional Information Refer to  Point of Sale Related System Settings  for system settings information.