---
title: "Suspending and resuming a cash refund or credit note"
canonical: "https://kb.myframeworks.com.au/space/CO/30509034/Suspending%20and%20resuming%20a%20cash%20refund%20or%20credit%20note"
format: markdown
---
> ℹ️ ## <span style="color: #003366">Suspending a cash refund or credit note</span>
> ℹ️ 
> ℹ️ To suspend a cash refund or credit note, from the home **Dashboard** perform the following:
> ℹ️ 
> ℹ️ 1. <span style="color: #333333">Click </span>> Macro (inline-media-image)
> ℹ️ 
> ℹ️ <span style="color: #333333">then type </span>**Credit Notes **<span style="color: #333333">(or select</span>** Credit Notes **<span style="color: #333333">from within the </span>**Sales - Transaction Processing **<span style="color: #333333">navigation tree).</span>
> ℹ️ 
> ℹ️ 2. Refer to [Processing a Cash Refund](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30523064) to process a new cash refund or [Credits & Refunds Maintenance](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28383554) to process a credit note.
> ℹ️ 
> ℹ️ 3. Click > Macro (inline-media-image)
> ℹ️ 
> ℹ️  to suspend a cash refund or credit note.
> ℹ️ 
> ℹ️   
> ℹ️ 
> ℹ️ 
> ℹ️ ## <span style="color: #003366">Resuming a cash refund or credit note</span>
> ℹ️ 
> ℹ️ To resume a cash refund, perform the following:
> ℹ️ 
> ℹ️ 1. Click > Macro (inline-media-image)
> ℹ️ 
> ℹ️  then type **Credit Notes **(or select** Credit Notes **from within the **Sales - Transaction Processing **navigation tree).
> ℹ️ 
> ℹ️ 2. Search for the cash refund or credit note by C*ustomer ID*, Branch or Order# then click > Macro (inline-media-image)
> ℹ️ 
> ℹ️ .
> ℹ️ 
> ℹ️ ![image](media://b3159c67-c79b-4bd4-9584-c918c4072ff3)
> ℹ️ 
> ℹ️ 3. Continue the cash refund or credit note as pre normal. Refer to [Processing a Cash Refund](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30523064) or [Credits & Refunds Maintenance](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28383554).