---
title: "Refunding Zip Purchases"
canonical: "https://kb.myframeworks.com.au/space/CO/30509008/Refunding%20Zip%20Purchases"
format: markdown
---
Overview If a credit is processed against a transaction that was tendered using Zip, Frameworks will automatically allocate the refund to the tender type  Zip  up to the amount that was tendered. The following refund rules apply:   Refunding a sale that was tendered with a Zip payment will be refunded back into the Zip account. Refunding a sale that was tendered with both a Zip payment and a cash/card payment, the Zip account will be refunded first. How to Refund Zip Purchases To create a refund for Zip purchases, perform the following: Click  then navigate to  Sales > Transaction Processing > Credit Notes  from the navigation tree. Process the credit note (refund) as per normal, by entering the original docket details and quantities returned.  Refer to the  Process a Credit Note  Operators Guide for more information. Click   once all the required information has been added. The  Tendering  window will be opened, as usual, and the refund will automatically be allocated to  Zip Click   to process the refund. Additional Information Refer to  Tendering Zip Payments  for more information.  Refer to  Configure Zip as a Tender Type  for more information on setting up Zip.