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title: "Process a Chargeback Order"
canonical: "https://kb.myframeworks.com.au/space/CO/30507058/Process%20a%20Chargeback%20Order"
format: markdown
---
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# Overview

You may have current account customers who wish to shop at other stores/businesses but have the invoice for their purchase appear on your statement. The Chargeback Order allows you to quickly create a sales order and linked purchase order. These transactions then allow the customer to be invoiced by you and the goods they bought to be purchased from the other store/business.

# Process the Chargeback Order

Once the invoice is received from the supplying store, users will need to perform the following:

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> Locate the Chargeback Sales order (**Sales > Transaction Processing > Sales Orders**) as created in [Chargeback Order](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28383564).
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> Add the product/s that the customer purchased from the other store/business.
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> > ℹ️ Refer to [Import Chargeback Products](https://sterlandsupport.atlassian.net/wiki/spaces/fwksproau/pages/30514072) for more information on importing products
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> From the **Actions **button select **Finalise Chargeback.**
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> ![image](media://8e913271-ad14-4500-886e-faeb504d59cc)
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> > ⚠️ No pick and release or linked PO options are available within chargeback sales orders as the Finalise Chargeback option takes care of these processes.
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> In the **Chargeback Docket Number** popup window enter the supplier invoice/docket number and click **Use.**
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> > ℹ️ This field will default to the PO number that is generated when the chargeback was initially generated.
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> ![image](media://f02715fb-1df4-40f3-9aec-9686958fd9f7)
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> Select **OK** when prompted by the following message:
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> ![image](media://3032608e-bb42-4acd-8032-c2622b65abe5)

  
<span style="color: #000000">The following will occur automatically once the chargeback has been finalised successfully:</span>

- <span style="color: #000000">Add all the lines of the sales order to the linked purchase order, and </span>delete the placeholder product from both the Sales Order and Linked Purchase Order.
- <span style="color: #000000">Stock Receipt the purchase order (to increase SOH and create receipt ready for matching to the invoice).</span>
- The entered docket number gets passed through onto the stock receipt that is generated.
- <span style="color: #000000">Pick and Release the linked Sales Order.</span>
- <span style="color: #000000">Mark the picking as "Complete".</span>
- <span style="color: #000000">Release the Sales Order to Invoicing.</span>
- Processes the Supplier Invoice against the stock receipt and post through to creditors.

  


  


# Additional Information

> ℹ️ Refer to [Chargeback Order](https://sterlandsupport.atlassian.net/wiki/spaces/FRAM/pages/28383564) for more information.