--- title: "2025 | DMSi Company Overview" canonical: "https://kb.myframeworks.com.au/space/Blog/blog/10223689/2025%20%7C%20DMSi%20Company%20Overview" format: markdown --- # The Sterland & DMSi Story ### DMSi is the leading software provider exclusively serving the building materials industry. Why the building materials industry? We are compelled by the important work our customers do, literally providing the building blocks of people’s homes: timber, roofing, wall linings, flooring, and more. Our customers are at every part of the supply chain, and our software supports them at every step. We make sure our customers keep their promises to their customers; that they can deliver orders on time, in full, as promised, while running efficiently and profitably. This singular focus has been the key to half a century of success and growth for DMSi. In 2019, we welcomed a new member to our family: **Sterland Computing**. Originally a building materials business, Sterland Computing emerged from a need to innovate. Sterland Brothers Timber Supplies was dissatisfied with the generic inventory software on the market. They developed their own platform, one that solved the unique challenges of buying and selling timber and hardware products. This specialised ERP was so effective, others wanted to buy it – and Sterland Computing was born. Today, Sterland is the leader in the Australia-New Zealand market, serving timber, plumbing, and building materials businesses with powerful and effective software tools. The addition of Sterland marks a new chapter of growth and opportunity for DMSi. Now, with operations in five countries and a team of more than 300 talented professionals, we are proud to serve over 1,000 customers worldwide. Our software products are utilised across 3,500 locations, empowering over 25,000 users to streamline operations and drive efficiency. Today, we move forward as one company. This allows us to maximise our talent and achieve the best outcomes. By aligning and standardising our processes across products and geographies, we ensure that DMSi customers around the globe have consistently exceptional experiences and achieve outstanding results. Together, we are building a stronger, more resilient future for our customers and the industry we serve. # Products & Industries ### Complete software solutions for building materials businesses DMSi’s product development is driven by our deep industry expertise. We take pride in understanding the nuances of our customers’ businesses better than any other software company. All employees, from Support to Development, spend time with our customers, walking their yards and learning their operations. This hands-on approach is why we can create such relevant, impactful features and functions in our software. Frameworks, our core Enterprise Resource Planning (ERP) solution for Australia-New Zealand, streamlines essential processes such as order management, inventory control, purchasing, invoicing, and dispatch. Its user-friendly point-of-sale interface and contract management tools make it perfect for hardware stores and building materials suppliers. We also offer a suite of industry-specific tools and integrations to enhance our primary systems. These include solutions for eCommerce, Customer Relationship Management (CRM), business intelligence, labelling, truss production, route optimisation, and more. Functionally rich, uniquely intuitive, and 100% web-based, Frameworks is the latest in industry-specific solutions. We are excited to bring this cutting-edge technology to the US market, where it is already seeing tremendous success. ### Comprehensive, collaborative implementation As soon as contracts are signed, new DMSi customers are paired with a complete implementation team that works with them through the entire project. We guide customers through implementation using a combination of industry best-practices and personalised attention to ensure each customer’s unique needs are met. From the kick-off call through training, go-live, and post go-live support, our implementation team sets the foundation for our long-term successful partnership. ### Expert, in-house support Once new customers complete their first month-end, they are introduced to our core support team for ongoing service needs. The DMSi support team delivers in-depth assistance from professionals who understand building materials businesses as well as our software. Our processes emphasise thoroughness and personalised attention. When customers reach out, they are speaking with someone who already knows their name and knows their business. User education is central to DMSi’s program. Ongoing training sessions help users discover and leverage features that improve efficiency and reduce costs. Our support team does much more than solve problems; they foster customer success! ### Customised consulting services As established customers seek to grow their businesses, DMSi’s professional services are available to help them maximise the value of their software investment. We work closely with customers to understand their goals, providing tailored solutions that drive efficiency, productivity, and growth. From utilisation reviews to change management, pricing optimisation, project management, and customised training, we offer a comprehensive range of services to meet our customers’ unique needs. One key offering is our data services team, which provides tailored solutions that empower customers to make data-driven decisions swiftly and confidently. Our goal is to ensure customers not only use our software effectively but also extract the maximum value from their investment. We are committed to their success, and our professional services are designed to support them every step of the way. # Customer Experience ### Partnering for successful outcomes Service is the defining element of DMSi. We’ve shaped our processes, culture, even hiring practices around the goal of delivering an exceptional customer experience. Our in-house service model sets DMSi apart as an ERP partner. All aspects of implementation, support, and consulting are provided by our team. We view customer success as a collective responsibility and have a highly collaborative approach. When resolving a customer issue, our service team may engage subject matter experts, implementation specialists, consultants, product owners, and developers to ensure optimal outcomes. Our culture is founded on a company-wide commitment to our customers, with every team member ready to assist. At DMSi, we offer more than software solutions; we build lasting partnerships that empower our customers to achieve sustained success.