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title: "Support"
canonical: "https://kb.myframeworks.com.au/page/support/"
format: markdown
---
> Dynamic module: Search Highlight (live content)

# The Help Center

# **Need Support?**

Getting more help from the Support Team is as easy.

#### Log a Support Request

Report a product Issue or log a support request

[Send Request](https://sterlandsupport.atlassian.net/servicedesk/customer/portal/17/group/17/create/129)

#### Professional Services Request

Request for consulting, training, new reports, changes or features\*

[Send Request](https://sterlandsupport.atlassian.net/servicedesk/customer/portal/17/group/17/create/130)

#### General Product Question

For non-urgent product enquiries. We'll respond as soon as possible

[Send Request](https://sterlandsupport.atlassian.net/servicedesk/customer/portal/17/group/17/create/131)

#### Version Upgrade

Request a software version upgrade to access the latest features

[Send Request](https://sterlandsupport.atlassian.net/servicedesk/customer/portal/17/group/17/create/132)

#### Licenses & Subscriptions

Request additional licenses or subscriptions for your organisation

[Send Request](https://sterlandsupport.atlassian.net/servicedesk/customer/portal/17/group/17/create/133)

#### Service Incident Notifications

For notifications for service incidents affecting the Frameworks ERP platform

[Read More](/space/Blog/827850755)

# **OUR STANDARD SUPPORT HOURS** 

Call **+61 2 4312 8128 - press 2 for support.**

Monday - Friday AEST 6:30AM - 5:30PM AEST excluding Public Holidays

**URGENT System Down After Hours? Call +61 2 43 128 128, press 2, and leave a message.**

Our team will be alerted by email and SMS and will contact you as soon as possible.  
**_Note:_** _After-hours support is not included in the standard agreement and may incur additional charges._

### Release Notes

### Product Ideas

### Feature Videos

### News & Resources